Mobile Security Dispatcher

SCHEDULE: Sunday – Wednesday 0800-1600 

REQUIREMENTS: Must have previous call center experience, also dispatcher experience is a plus!

JOB SUMMARY:  Provides centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job or position.  Specific duties or tasks may vary and be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

• Associates are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Associates are required to notify superiors upon becoming aware of unsafe working conditions.

• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

1. Monitors the Inspection Service’s national radio traffic, records events, provides information requested by radio users

2. Monitors intrusion detection systems using automated alarm monitoring software, initiates internal or police response based on defined criteria, accurately captures event information, confirms accuracy of data recorded in the alarm database, interacts with postal employees including postal inspectors, postal customers, and police departments

3. Monitors and processes after-hours phone traffic

4. Carries out specific tasks and duties of a similar nature and scope as required for the assigned site

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience:  

• Must have high school diploma or GED

• Call center experience required

Competencies (as demonstrated through experience, training, and/or testing):

• Ability to carry out instructions furnished in written, oral, or diagrammatic form

• Ability to be an effective team member

• Ability to maintain professional composure when dealing with unusual circumstances

• Courteous telephone manner

• Ability to use personal computer and enter data

• Ability to write routine correspondence, including logs and reports

• Good organizational skills

• Customer service and service delivery orientation

• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions described.  In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey 

• Required ability to handle multiple tasks concurrently

• Computer usage and regular data entry

• Regular talking and hearing

• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.

• Close vision, distance vision, and ability to adjust focus.

• Work performed in an office environment

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”