Regional Security Operations Manager

The Regional Senior Security Manager (RAM) assumes a multifaceted role responsible for the seamless management of guard service operations and security-related functions within the client's Austin, TX footprint. This entails fostering client satisfaction, resolving conflicts, and overseeing various operational aspects, including scheduling, staffing, billing, training, and compliance.

Why Securitas?

Joining Securitas means being part of a global leader committed to excellence and innovation. We offer a unique environment that nurtures individual growth and rewards performance. You will be part of a team that values integrity, vigilance, and helpfulness, making a real difference in the communities we serve.

If you are ready to take on this challenging and rewarding role and be part of a performance-driven culture of purpose, execution, and belonging, we want to hear from you. Be part of our journey to make the world a safer place.

BENEFITS:

Depending on experience, Securitas will offer a starting salary of $114,400, in addition to a full benefits package that includes:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 floating holidays, and 6 sick days
• 401K

KEY RESPONSIBILITIES:

1. Core Values and Client Relations:

• Exemplify Securitas’ Core Values.
• Act as the primary point of contact for the client, ensuring high-quality services and client satisfaction.

2. Service Quality and Compliance:

• Continuously assess service quality and proactively address issues.
• Develop and implement training programs and ensure compliance with regulations.
• Establish and maintain performance metrics and KPIs.

3. Global Coordination and Networking:

• Collaborate with the Global Program Director (GPD) to align with global security objectives and initiatives.
• Identify and utilize networking opportunities for standardizing processes and service delivery.

4. Staff Development and Management:

• Oversee staff development, provide feedback and coaching.
• Ensure proper scheduling, staffing, and cost efficiencies.
• Administer resolutions to issues and discipline as needed.

5. Operational and Financial Oversight:

• Manage invoice and payment processes, including expenditures.
• Collaborate on policy and procedure management.
• Monitor client credits and adjust as necessary.

6. Communication and Coordination:

• Maintain ongoing communication with all stakeholders.
• Prepare, develop, and deliver dynamic quarterly business reviews (QBRs). 
• Perform any additional duties as assigned by the Global Program Director.

KEY COMPETENCIES:

• Strong security and business management experience.
• Knowledge of security protocols, risk assessment, and emergency response procedures.
• In-depth knowledge of security operations and procedures.
• Excellent planning and organizational skills.
• Strong financial experience.
• Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
• Budget planning and forecasting experience.
• Capacity to maintain composure and professionalism in unusual circumstances.
• Adaptability to rapidly changing environments or assignments.
• Proficiency in computer skills, particularly Microsoft Office and data visualization tools.
• Strong team collaboration and client-centric mindset.
• Strong leadership, decision-making, and problem-solving abilities.
• Excellent communication and interpersonal skills.

EDUCATION/EXPERIENCE:

1. Bachelor’s Degree or an equivalent combination of experience and education in Security Management, Criminal Justice, or equivalent field. 
2. Minimum of 10 years of relevant management experience with increasing responsibility within the private sector security industry or related public sector. 
3. Professional certification, such as a Certified Protection Professional (CPP) or Physical Security Professional (PSP) preferred. 
4. Persuasive and articulate leader able to communicate security-related concepts to a broad range of security personnel and Client colleagues.
5. Effective project management and organizational skills to oversee complex projects. 
6. Excellent team building, collaboration, communication, and presentation skill

Ready to Make an Impact?

If you’re a driven leader with a passion for operations management and making a difference, we want to hear from you. Join Securitas, where your career growth and success are not just supported—they’re celebrated. If this sounds like the right opportunity for you, apply today!

Company Website: https://www.securitasinc.com

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Regional Senior Security Manager/Securitas Security/Austin, Texas/ TXDPS License #B03944

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Salary : $114,400