JOB SUMMARY:
Key Responsibilities:
Oversee the Security Escort Request (SER) and scheduling teams to ensure accurate, on-time workforce coverage across high-security High-rise and low-rise sites.
Lead weekly forecasting and scheduling efforts, including long-range planning and shift optimization to minimize overtime and prevent weekend-only coverage gaps.
Develop and maintain dynamic scheduling templates, trackers, and reporting systems using Excel, Quip, and Smartsheets.
Implement automation initiatives to streamline administrative tasks including ticket transcription, variance tracking, data reporting, and guard notifications.
Partner with leadership to design scalable systems that support team growth and enhance operational efficiency.
Generate weekly and monthly operational reports to track staffing variance, missed hours, and performance metrics.
Support employee experience initiatives by mentoring Operations Managers and promoting cross-functional skill development.
Serve as point of contact for process improvement initiatives, supporting security operations through scalable, tech-driven solutions.
Qualifications & Requirements
Bachelor’s degree in Business Administration, Security Management, Criminal Justice, or a related field (preferred).
4 years of experience in project management, corporate security, or risk management.
PMP or similar project management certification is a plus.
Strong understanding of security principles, crisis management, and risk mitigation.
Excellent leadership, problem-solving, and communication skills.
Ability to handle multiple projects simultaneously and adapt to changing priorities.
Proficiency in project management software (e.g., Microsoft Project, Asana, or Trello).
MINIMUM HIRING STANDARDS:
• Must be at least 18 years of age.
• Must have a reliable means of communication (i.e., pager or phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
Education/Experience: Associate’s Degree and 1 year of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
Competencies (as demonstrated through experience, training, and/or testing):
• If required for assigned account, must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned account.
• Understanding of security operations.
• Knowledge of business administration and project management principles.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Use of personal computer and spreadsheet software.
• Ability to synthesize business/financial data and develop solutions.
• Planning, organizing and leadership skills.
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at various social levels and across diverse cultures.
• Ability to be an effective leader and member of project teams.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently.
• Ability to adapt to changes in the external environment and organization.
WORKING CONDITIONS (Physical/Mental Demands):
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Ability to handle multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• May require regular use of vehicle and frequent travel in the performance of duties.
• Regular talking and hearing.
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
• Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Close vision, distance vision, and ability to adjust focus.
• Conducting oral presentations and group meetings.
• Directing, motivating, training, coaching, and disciplining staff in a positive manner.
• Reading and analyzing reports and financial data, including related computer usage.
• Responding on an on-call basis to emergencies and incidents at all hours.
“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
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