What are the responsibilities and job description for the Technology Solutions Support Specialist position at Securitas Security Services?
The role of the Technology Solutions Support Specialist is the design, qualification, presentation and facilitation of Securitas Technical Solutions sales, which include turn-key video surveillance, access control, and intrusion detection solutions.
ESSENTIAL FUNCTIONS
- The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
- Works with internal and external customers to define their security technology requirements and introduce specific technologies from within the Securitas Technical Solutions product line which meet those requirements.
- Assists the field in pricing and designing Integrated Guarding Solutions based on turn-key offerings.
- Assists the field in reviewing Integrated Guarding Solutions provided by the Solutions Engineers before presentation to internal and external clients to ensure accuracy.
- Assists in drafting proposals and statements of work for the solutions to be offered.
- May be required to present and review solution(s) with the external customer.
- Researches specific technology questions or topics and conducts both formal and informal presentations on various technologies.
- Other duties as assigned by management.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
- B.S. degree preferred; or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. At least 1 year of previous experience in a Pre-Sales/Solution Architect role with a Value Added Reseller (VAR) and/or a Technology Manufacturer. Professional Certifications or training (Axis, Milestone, Avigilon, etc) preferred.
Competencies (as demonstrated through experience, training, and/or testing):
- Demonstrated proficiency in MS Office Suite, Adobe, Visio and Smartsheet
- Excellent oral, written and presentation skills
- Strong organizational and data management skills
- Ability to manage time and handle multiple tasks without supervision
- Solid troubleshooting techniques
- Ability to demonstrate good judgment and decision making
- Strong customer service and results orientation
- Self-motivated, detail and task oriented
- Ability to pursue and achieve professional certifications
Working Conditions and Physical/Mental Demands:
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
- Maintaining composure in dealing with executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
- Computer usage.
- Handling and being exposed to sensitive and confidential information.
- Regular talking, hearing and listening
- Frequent sitting.
- Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
- Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
- Close vision, distance vision, and ability to adjust focus.
- Work primarily performed in an office environment.
“Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
