Alarm Dispatcher / Monitor

Are you ready to take the next step in your career with a company that values growth, teamwork, and a strong sense of community? Security Central is the perfect place to start!

Family-owned and operated since 1963, Security Central specializes in life safety services, including burglar, fire, medical, panic, video verification, and more. With our Diamond Level Service, we are dedicated to "Protect What You Value" for our customers and our team.

Take the opportunity to join a company where you’ll feel valued, build lasting relationships, and make a meaningful impact every day.

Our Core Values are the foundation of everything we do:
✨ Quality
✨ Diversity
✨ Passion
✨ Integrity
✨ People

Apply today to start your journey with us!

Location:
1717 North Broadway, Knoxville, TN 37917
Remote Not Available

Position:
Emergency Dispatcher – Entry Level

Employment Type:
Non-Exempt

Why You’ll Appreciate Working Here:

· Supportive Team Environment: Collaboration is key in this role, and you’ll have the backing of a team that understands the importance of working together, especially in high-responsibility situations.

· Comprehensive Paid Training: We provide thorough, paid training to ensure you’re fully prepared and confident in your role from day one.

· Opportunities for Growth: Your growth is our priority. At Security Central, we are dedicated to your professional development, offering opportunities for continuous learning, skill enhancement, and career advancement. Many of our leadership team members started in entry-level roles and moved up through the company—your future here is bright.

· Recognition of Contributions: Your hard work and dedication will not go unnoticed. We regularly acknowledge efforts through our team recognition programs.

· Referral Incentives: Help us grow our team by referring other dedicated professionals and earn incentives in the process.

· Wellness Programs: We understand the demands of this role and offer wellness initiatives to support your overall well-being and help manage stress.

· Inclusive Work Culture: While the work can be challenging, we foster an environment of inclusivity, respect, and camaraderie, with opportunities for team activities and a relaxed dress code.

· Convenient On-Site Amenities: Our on-site snack market provides a variety of options to help keep you energized throughout your shifts.

Benefits:

· Medical, Dental, Vision, Accidental Injury, and Life Insurance

· Short-Term Disability

· Paid Time Off (PTO)

· 401K with Company Match

Schedule & Starting Pay:

· Day Shift: 7am - 3pm | $16.00/hour

· Evening Shift: 3pm - 11pm | $16.50/hour

· Extended Shift: 7am - 7pm | $16.25/hour | 3 days on / 4 days off

· Full-Time & Part-Time Opportunities Available

Your Responsibilities:

As a Dispatcher, you will play a critical role in ensuring the safety of our customers. Your responsibilities include:

· Monitoring and processing alarms, trouble signals, and supervisory signals as they are received.

· Determining and contacting the appropriate authorities—police, fire, or medical—based on the situation.

· Placing outgoing calls to verify alarms, dispatch the correct authorities, and notify responsible parties.

· Maintaining clear and calm communication with customers.

· Accurately documenting all responses in our alarm monitoring software.

What We’re Looking For:

· High School Diploma or GED

· No previous experience required; comprehensive training provided

· Ability to pass a drug screen and criminal background check

· Availability to attend mandatory training for 2 weeks (Mon - Fri, 9am - 4:30pm)

· Authorization to work in the United States

· Must be at least 18 years old

· Strong customer service skills, with an ability to remain calm and professional under pressure.

Ready to Join Us?

Applications are reviewed as they come in—apply now to secure your spot on our dedicated team at Security Central! Start making a difference in your community and your career today.

For More Information:

Visit us at https://www.security-central.com to learn more about our company and the role.

Job Types: Full-time, Part-time

Pay: $16.00 - $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Physical Setting:

• Office

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Monday to Friday
• Rotating weekends

Application Question(s):

• Can you work weekends and holidays?
• Are you authorized to work in the United States?
• Can you pass a drug screen?
• Do you have a High School Diploma or GED ?
• The Alarm Systems Licensing Board bonds us with the State of North Carolina, therefore clean backgrounds are required. A thorough investigation is conducted on state and federal backgrounds using finger prints. Have you ever been convicted of, pled guilty or no contest to a misdemeanor crime at any point since the age of 18 years old?
• The Alarm Systems Licensing Board bonds us with the State of North Carolina, therefore clean backgrounds are required. A thorough investigation is conducted on state and federal backgrounds using finger prints. Have you ever been convicted of, pled guilty or no contest to a felony crime at any point since the age of 18 years old?
• Are you at least 18 years old ?
• Can you work at our on-site location at 1717 N Broadway, Knoxville TN 37917 ? (Remote Not Available)
• Have you ever had a phone screen or on-site interview with Security Central? If so, when ?
• Have you ever been hired by Security Central ? If so, when ?
• Our next available training class begins April 7 . This is a 2 week paid training program at $14 a hour. It is Monday to Friday from 9 am to 4:30 pm. If hired, would you be able to attend all dates?

Work Location: In person

Salary : $16 - $17