Emergency Alert Dispatcher

February is the month of possibilities—make yours count!
Are you ready to grow your career with a company that values its employees, fosters a supportive culture, and feels like family? Security Central could be your next great opportunity!

Since 1963, Security Central has been family-owned and operated, dedicated to providing life safety services like burglar, fire, medical, panic, video verification, and more. We’re proud of our Diamond Level Service and our commitment to "Protect What You Value."

At Security Central, we believe in investing in our people. When you join our team, you’ll discover a welcoming environment, opportunities to build lasting relationships, and a chance to truly make a difference.

Our Core Values drive everything we do:
✨ Quality
✨ Diversity
✨ Passion
✨ Integrity
✨ People

Don’t wait for the right moment—make this February the time you take charge of your future. Apply today and start your journey with Security Central!

Location:
1717 North Broadway, Knoxville, TN 37917
Remote Not Available

Position:
Emergency Dispatcher – Entry Level

Employment Type:
Non-Exempt

Why You’ll Appreciate Working Here:

· Supportive Team Environment: Collaboration is key in this role, and you’ll have the backing of a team that understands the importance of working together, especially in high-responsibility situations.

· Comprehensive Paid Training: We provide thorough, paid training to ensure you’re fully prepared and confident in your role from day one.

· Opportunities for Growth: Your growth is our priority. At Security Central, we are dedicated to your professional development, offering opportunities for continuous learning, skill enhancement, and career advancement. Many of our leadership team members started in entry-level roles and moved up through the company—your future here is bright.

· Recognition of Contributions: Your hard work and dedication will not go unnoticed. We regularly acknowledge efforts through our team recognition programs.

· Referral Incentives: Help us grow our team by referring other dedicated professionals and earn incentives in the process.

· Wellness Programs: We understand the demands of this role and offer wellness initiatives to support your overall well-being and help manage stress.

· Inclusive Work Culture: While the work can be challenging, we foster an environment of inclusivity, respect, and camaraderie, with opportunities for team activities and a relaxed dress code.

· Convenient On-Site Amenities: Our on-site snack market provides a variety of options to help keep you energized throughout your shifts.

Benefits:

· Medical, Dental, Vision, Accidental Injury, and Life Insurance

· Short-Term Disability

· Paid Time Off (PTO)

· 401K with Company Match

Schedule & Starting Pay:

· Day Shift: 7am - 3pm | $16.00/hour

· Mid Shift: 1pm - 9pm | $16.25/hour

· Extended Day Shift: 7am - 7pm | $16.25/hour | 3 days on / 4 days off

· Full-Time & Part-Time Opportunities Available

Your Responsibilities:

As a Dispatcher, you will play a critical role in ensuring the safety of our customers. Your responsibilities include:

· Monitoring and processing alarms, trouble signals, and supervisory signals as they are received.

· Determining and contacting the appropriate authorities—police, fire, or medical—based on the situation.

· Placing outgoing calls to verify alarms, dispatch the correct authorities, and notify responsible parties.

· Maintaining clear and calm communication with customers.

· Accurately documenting all responses in our alarm monitoring software.

What We’re Looking For:

· High School Diploma or GED

· No previous experience required; comprehensive training provided

· Ability to pass a drug screen and criminal background check

· Availability to attend mandatory training for 2 weeks (Mon - Fri, 9am - 4:30pm)

· Authorization to work in the United States

· Must be at least 18 years old

· Strong customer service skills, with an ability to remain calm and professional under pressure.

Ready to Join Us?

Applications are reviewed as they come in—apply now to secure your spot on our dedicated team at Security Central! Start making a difference in your community and your career today.

For More Information:

Visit us at https://www.security-central.com to learn more about our company and the role.

Job Types: Full-time, Part-time

Pay: $16.00 - $16.25 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Monday to Friday
• Rotating weekends

Application Question(s):

• Are you authorized to work in the United States?
• Can you pass a drug screen?
• Do you have a High School Diploma or GED?
• Can you work a rotation schedule of weekends and holidays?
• Can you work at our on-site location : 1717 North Broadway, Knoxville TN 37917 ? (Remote Not Available)
• Are you at least 18 years old ?
• The Alarm Systems Licensing Board bonds us with the State of North Carolina, therefore clean backgrounds are required. A thorough investigation is conducted on state and federal backgrounds using finger prints. Have you ever been convicted of, pled guilty or no contest to a misdemeanor crime at any point since the age of 18 years old?
• The Alarm Systems Licensing Board bonds us with the State of North Carolina, therefore clean backgrounds are required. A thorough investigation is conducted on state and federal backgrounds using finger prints. Have you ever been convicted of, pled guilty or no contest to a felony crime at any point since the age of 18 years old?
• Have you ever had a phone screen or on-site interview with Security Central? If so, when ?
• Have you ever been hired by Security Central? If so, when ?
• How did you hear about us ? ( really, Glassdoor, Social Media, College Website, KNX Chambers, Employee Referral, Google, etc. )
• Our next available training class is Feb 21st. . This is a 2 week paid training program at $14 a hour. It is Monday to Friday from 9 am to 4:30 pm. If hired, would you be able to attend all dates ?

Work Location: In person

Salary : $16 - $16