What are the responsibilities and job description for the Desktop Support Manager position at Security Finance?
Description
Security Finance is hiring an onsite Service Delivery Manager!
Are you a passionate leader with a knack for transforming technical challenges into seamless user experiences? Do you thrive on building high-performing teams and driving continuous improvement? If so, we want you to spearhead our Service Delivery department!
Imagine : You'll be the architect of our end-to-end IS service excellence, ensuring every interaction is a testament to our commitment to exceptional support. You'll not just manage, but lead a team of dedicated professionals, empowering them to deliver world-class service.
Your Mission, Should You Choose To Accept It :
As our IS Service Delivery Manager , you'll be the driving force behind our service delivery strategy. You'll be the champion of our users, ensuring their needs are met and exceeded. Your expertise will be vital in shaping our service level agreements (SLAs), driving process improvements, and fostering a culture of customer-centricity.
Here's What You'll Be Doing :
- Orchestrate Service Excellence : Develop, measure, and manage SLAs across all IS departments, ensuring exceptional end-to-end service delivery.
- Lead and Empower : Build, mentor, and inspire our Help Desk, Desktop Services, and Asset Management teams.
- Drive Customer Satisfaction : Identify and implement service improvements that skyrocket internal client satisfaction, forging strong and lasting relationships.
- Metric Mastery : Oversee the development and management of IS customer service metrics, providing actionable insights.
- Vendor Vigilance : Manage vendor and third-party SLAs, ensuring strict adherence to contractual agreements.
- Insightful Reporting : Deliver comprehensive monthly reports, including service level management, efficiency improvements, and customer satisfaction analysis.
- Proactive Problem Solving : Oversee daily service reviews, change management, root cause analysis, and problem management, ensuring swift resolution of issues.
- Strategic Asset Management : Ensure the full lifecycle of IT assets is managed effectively, from procurement to disposal.
You could be a great addition as a Service Delivery Manager if you have :
Why Join Us?
Security Finance has been a leader in the financial services industry since 1955, and proudly provides installment loans and income tax preparation to the communities where we operate. At Security Finance, it’s about being good stewards of our community, helping neighbors in times of need and treating customers with the respect they deserve.
Ready to revolutionize our IS customer service? Apply now and let’s build something extraordinary together!
This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.
