Teller

Description

Description:

Does customer service come naturally to you? Do you thrive in an environment that challenges and inspires you, alongside a team that believes in you? If so, we want you to join our team as a Teller. Tellers play an important role as the “face of our bank” by cultivating excellent customer service experiences through active listening and communication, while prioritizing the needs of our customers.

Who We Are:

SFB is an independent community bank with eight branch locations and more than 140 employees. SFB is a staple in our communities, and it all began in Durand, Wisconsin in 1934. 

We hire people who have a friendly, positive attitude, possess valuable knowledge, and are able to work on a team. SFB is a growing bank, and we also offer our employees opportunities to develop skills to grow and advance.

Why Join Us?

SFB prides ourselves on our welcoming work environment that is based on our core values: Be Accountable, Respect Others, Embrace and Drive Change, Be Humble and Promote Fun.

We are proud to take care of our employees and their families by offering:

• • Health, dental and vision plans
  • 401k employer match
  • Health savings account contribution
  • Generous PTO
  • Education assistance
  • Competitive pay
  • Company-wide bonus plan
  • Paid volunteer time off
  • Paid holidays
  • Saturday premium pay for qualifying positions
  • & more!

Position Summary:

                Under the direction of the Lead Teller, the Teller responds to routine customer inquiries in a competent manner, while building a friendly, professional customer service relationship. All Tellers are responsible to follow Bank procedure with respect to all teller transactions. The Tellers also identify and recommend products and services that will help the customer and refer customers to our other expert team members to learn more.

Primary Responsibilities and Accountabilities:

1. Receive checking and savings deposits: verify cash and endorsements, verify proper identification for cash back, and issue receipts of deposit.
2. Examine checks deposited and determine proper funds availability based on regulation requirements completing Hold Notices when necessary.
3. Process savings withdrawals and close accounts at customer request.
4. Cash checks: verify endorsements and proper identification and ensure validity of checks presented.
5. Process change orders, night deposit and mail transactions according to the Bank’s procedure.
6. Wrap and bag coins. Count and verify currency to sell. Balance or assist in balancing the ATM, vault, coin machine, cash recyclers and dispensers according to branch procedure. Replenish currency and coin as needed.
7. Place orders for checks and deposit slips as requested by customers and verifying that all customer information is up to date in our software and on new order.
8. Cross-sell bank products and services referring customers to the proper department for issues that cannot be resolved at the teller line.
9. Balance drawer daily, including frequent trial balancing for accuracy. 
10. Answer customer inquiries (in-person and phone) regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
11. Assist Lead Teller with retention of documentation for audit and internal control purposes.

Secondary Responsibilities and Accountabilities:

1. Provide assistance to other departments and bank employees as needed.
2. Complete all assigned compliance training in a timely manner.
3. Follows all Bank policies, procedures, and regulations.
4. Other duties as may be assigned.

Qualifications

Required Education / Experience / Skills:

• Minimum of High School Diploma or equivalent
• Previous customer service and cash handling experience

Preferred Education / Experience / Skills:

• Knowledge of bank products and services
• Excellent customer service skills and the ability to work effectively and non-defensively with customers and staff members in order to provide superior customer service.
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
• Excellent listening, verbal communication, and phone etiquette skills.
• Must be customer service driven with a high level of interpersonal skills to handle sensitive and confidential situations.
• Knowledge of various federal regulations including Bank Secrecy Act, Right to Financial Privacy Act and Regulation E.
• Possess the ability and strong desire to develop the “team” within the Bank.
• Proficient computer skills including experience with Windows based applications (ability to navigate within multiple screens).
• Ability to operate a variety of office equipment, including a multi-line phone system, PCs, printers, and scanners.

Working conditions, including physical requirements:

•  Work is performed largely within the Bank with limited chance for personal injury.  Prolonged and frequent mental, audio, visual, and verbal concentration required in responding to customer requests, computer work and viewing monitors. Fine motor skills to operate mouse and keyboard. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally daytime hours Monday-Friday with rotating Saturdays.
• Must be able to stand and walk the majority of the work shift hours to serve customers at the Teller line and drive-up. 
• Must be able to grasp and lift up to 40 pounds infrequently.
• Bending, stooping about 5-10% of the workday depending on the day’s job duties (such as vault counts).
• Serves as a representative of the organization at appropriate functions

General Notice:

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.