What are the responsibilities and job description for the Customer Support Specialist position at Security First Insurance Company (Security First...?
Remote opportunities may be available based on location and license.
We are seeking bilingual customer service specialists to join our team.
Summary of Position:
Provides an exceptional customer experience to the customers (policyholders, agencies and contractors) of Security First Managers (Company). Supports customers with underwriting, billing, policy, and claim status related inquiries, and responding to other general inquiries. Provides timely and accurate information to customers with the goal of providing first-contact resolution (FCR). Work is performed under close supervision with minimal latitude in the use of initiative and independent judgment.
Minimum Requirements:
- High school diploma or equivalent
- One (1) year of contact center environment or customer service experience
- OR an equivalent combination of education, certification, training, and/or experience
Certifications and Licenses:
- May be required to possess a valid state of Florida driver’s license
- Florida property & casualty (P&C) 440 license or ability to obtain within 90 days of employment
Preferred Qualifications:
- Prior property & casualty underwriting experience
- One (1) year industry experience
- Bilingual (English / Spanish)
