Demo

Customer Support Supervisor

Security First Insurance
Ormond Beach, FL Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 2/19/2025
**Onsite position Monday - Friday**

The Customer Support Supervisor will lead and develop a high-performing team, oversee daily operations, ensure customer service goals are met, handle escalations, and manage payroll. This role requires strong leadership skills, the ability to motivate a diverse team, and a focus on continuous improvement.

Key Responsibilities

  • Lead and mentor customer support specialists to meet performance goals.
  • Monitor team performance and ensure quality standards are met.
  • Manage employee schedules and adherence to optimize efficiency.
  • Handle escalations, collaborate with cross-functional teams, and resolve issues.
  • Oversee team training, timekeeping, and payroll management.

Minimum Requirements

  • High School Diploma or GED
  • Two (2) years’ experience in a contact center or customer service supervisory role
  • OR an equivalent combination of education, certification, training, and/or experience

Certifications And Licenses

  • May be required to possess a valid state of Florida driver’s license
  • Florida property & casualty (P&C) 220 license or ability to obtain within 1 year of employment
  • Insurance industry designations or trade certifications as required

Preferred Qualifications

  • Bachelor’s degree in a related field
  • Three (3) years of industry experience in property & casualty (P&C) underwriting or claims or financial services industry
  • Prior experience with coaching and training team members
  • Bilingual (Spanish / English)

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