Front Desk Receptionist

Job Title: Front Desk Receptionist

Company: SMI Security

Location: Doral, FL

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Pay Rate: $18.00 per hour

Job Summary

SMI Security is seeking a professional and personable Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our company, providing exceptional customer service to visitors, clients, and staff. This role requires strong organizational and communication skills, as well as the ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities

Reception Duties:

• Greet and welcome visitors in a friendly and professional manner.
• Answer and direct incoming phone calls, taking accurate messages and transferring calls as needed.
• Manage the reception area, ensuring it is clean, organized, and presentable.
• Receive and distribute mail and deliveries.
• Issue visitor badges and maintain visitor logs.
  
  

Administrative Support

• Provide administrative support to various departments, including data entry, filing, and photocopying.
• Schedule appointments and maintain calendars.
• Prepare and distribute correspondence, memos, and forms.
• Maintain and update company databases and records.
• Assist with the input of security reports, and other security related documentation.
  
  

Security Support

• Monitor security cameras and access control systems.
• Assist with security-related inquiries and procedures.
• Maintain accurate records of visitor access, and any security related incidents.
• Maintain a high level of confidentiality regarding security matters.
  
  

Customer Service

• Provide accurate information to clients and visitors.
• Address and resolve customer inquiries and complaints in a timely and professional manner.
• Maintain a positive and professional attitude at all times.
  
  

Qualifications

• High school diploma or equivalent.
• Proven experience as a receptionist or in a customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Professional appearance and demeanor.
• Ability to learn security software and hardware.
• Ability to maintain confidentiality.
  
  

Skills

• Customer service.
• Telephone etiquette.
• Data entry.
• Record keeping.
• Time management.
• Organization.
• Basic Security knowledge.
  
  

This detailed job description aims to provide a clear understanding of the responsibilities and qualifications required for the Front Desk Receptionist position at SMI Security.