Banking Operations Quality Review & Reporting Specialist

Established in 1964 in Omaha, Nebraska, our family-owned financial institution's vision is to be the best in class in meeting the evolving financial needs of our customers. Our extensive history and family-owned legacy give us a deep and genuine understanding of how to serve and treat our customers. We offer a holistic financial approach with solutions for personal, business and wealth in three markets: Iowa, Nebraska and Texas.

As a community bank, we value long-term partnerships built on trust and integrity. As an employer, we take pride in building meaningful relationships and celebrating the unique differences that define each team member; it's what makes us a stronger unit. It's one of the many reasons why creating a strong culture of empowerment, support, and opportunity is an ongoing focus.

JOB SUMMARY

This position is responsible for researching and responding to external and internal customer requests for service or products via phone, email or through other media.  In addition, this role researches and prepares routine and special financial statements, and reports using MS Excel or other tools for management.

ESSENTIAL FUNCTIONS

Quality Control Review and Resolution (40%)

• Ensures all new deposit accounts are setup correctly on a daily basis.
• Inspects additional new account paperwork to make sure everything is accurate, complete and compliant.
• Verifies all processes were handled properly with old/new deposit accounts including re-establishing overdraft protection.
• Confirms receipt of and archives all information related to CIP documentation.
• Reviews Risk Ratings for reasonableness.
• Reviews closed account coding and reporting.
• Reviews new and closed POS Disputes for accuracy.

Reporting (10%)

• Generates Business Analytics/Viewpoint reports as needed for Retail or Deposit Operations
• Provides Monthly and Quarterly reporting.
• Performs other reporting as needed.

Ensures efficient delivery of services and/or products (10%)

• Processes domestic and foreign outgoing wires for external customers.
• Assists external customers with Online Banking, Mobile Banking, Uchoose and other questions.
• Assists internal customers with deposit related questions

HSA/IRA Quality Control Review and Resolution (10%)

• Serves as subject matter expert for all IRA related inquiries.
• Reviews HSA and IRA Documents and transactions for accuracy and completeness.
• Ensures RMD notifications and disclosures are delivered and completed in a timely manner.
• Completes review of all distributions and contributions for accurate reporting.

BPM and Deposit Help Desk Support (10%)

• Serves as secondary administrator and subject matter expert to systems.
• Backups and Assist with Deposit Help Desk Duties.

Back up to Debit/Credit Card Processing and Fraud Specialist (10%)

• Performs account setup and maintenance.
• Balances credit card GL’s.
• Provides Debit/Credit Card customer phone support.
• Works with processors on complex debit and credit card issues.
• Processes Garnishments and Levies.

Back up to Customer Communication Distribution Specialist (5%)

• Processes/sorts daily and returned mail.
• Balances Credit Card GLs.

Unclaimed Property (5%)

• Tracks status of inactive and dormant accounts and uncashed bank checks.  Determine when to remit to state.  
• Uses Sovos software to remit and track unclaimed property.

Performs other duties as required and assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• General knowledge and understanding for commonly used concepts, practices, and procedures within the areas of bank operations
• Knowledge and understanding of accounting or bookkeeping principles
• Knowledge and understanding with applicable banking-related laws and regulations
• Skills with Microsoft Office including intermediate skills with Excel, and basic skills Word and PowerPoint
• Excellent customer service and communication skills – written, verbal and interpersonal
• Ability to be detail-oriented with strong organizational skills
• Ability to maintain regular and reliable attendance
• Ability to complete required training by assigned due date

EDUCATION* 

• Minimum of a High School degree required

EXPERIENCE*

• Minimum of 1-2 years in retail banking or banking operations required.
• Prior experience with balancing and new accounts strongly preferred.

*Equivalent education and experience will be considered

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to walk.  The employee is occasionally required to stoop or kneel.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

AFFIRMATIVE ACTION
Security National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.