What are the responsibilities and job description for the Personal Banker position at Security National Bank?
Are you looking for a service-oriented opportunity where you can positively impact the lives of our customers and the communities we serve?
At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take – every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life’s interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we’d like you to advance your career with us at SNB.
We are seeking a motivated, service-oriented professional with strong values, a great work ethic, attention to detail, and natural networking abilities to join our team as a Personal Banker. In this role, you will provide a full range of retail and consumer banking services, with a focus on building long-term relationships and helping customers achieve their financial goals.
KEY RESPONSIBILITIES:
- Engage and Serve Customers
- Identify new and existing customers’ financial needs through observation, listening, prospecting, and profiling.
- Provide personalized banking solutions, including loans, credit cards, and investment options tailored to customers’ goals.
- Deliver exceptional customer service by maintaining strong problem-resolution skills and ensuring accuracy in all transactions.
- Drive Business Development
- Proactively seek opportunities to promote bank services and acquire new customers.
- Collaborate with Mortgage, Commercial, and Wealth Management teams to generate referrals and meet sales performance goals.
- Manage Banking Products
- Maintain detailed knowledge of the Bank’s deposit, loan, convenience, and non-deposit services through product training and updates.
- Underwrite, process, and approve various retail applications, including unsecured loans, complex mortgage products, and collateralized loans, within policy and time restrictions.
- Make customer loan decisions in line with current Consumer Lending Policy and authorized lending limits.
QUALIFICATIONS AND COMPETENCIES:
- Skills and Abilities
- Strong oral and written communication skills to effectively engage with customers and team members.
- Advanced organizational and time management skills to meet deadlines and maintain attention to detail.
- Independent thinking, self-motivation, and analytical skills to make informed decisions.
- Proven teamwork capabilities and a commitment to business development activities.
- Knowledge and Expertise
- Solid understanding of lending, underwriting, and banking operations.
- Ability to identify missing documentation and ensure applications are complete and accurate.
- Familiarity with sales strategies and the ability to exceed performance goals in a team environment.
WHY SECURITY NATIONAL BANK?
At SNB, we stand for excellent service and are committed to doing what’s right. Our team is deeply connected to the communities we serve, giving back and embodying our mission to make a positive difference.
If you are ready to take the next step in your career with an organization that values integrity, relationships, and growth, we encourage you to join us in creating a lasting impact.
EDUCATION AND EXPERIENCE:
- 4 year college degree or related work experience
- 2 years bank lending and underwriting experience
- Customer service and business development experience
- Accuracy and meticulous attention to detail required
- Excellent oral, written, and interpersonal communication skills
- Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
- Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
- Team-oriented and the ability to work collaboratively across all levels of the organization
- Service-oriented, polite, and respectful
- Advanced problem-solving and analytical skills
- Ability to take direction and instruction and follow through independently until project completion
HOURS:
Some extended business hours.
BENEFITS:
We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.
ABOUT SECURITY NATIONAL BANK:
Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.
Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.
LEARN MORE:
https://www.snbonline.com/mattertoday
LOCATION:
Moville, IA
Experience
Preferred- 2 year(s): Bank lending and underwriting experience
- 2 year(s): Customer service experience
Education
Preferred- Bachelors or better
Skills
Preferred- Underwriting
- Telephone
- Teamwork
- Self-motivated
- Problem Solving
- Mortgage
- Mobile banking
- Microsoft Office
- Loan applications
- Lending
- Internet banking
- Honesty
- Credit
- Customer Service
- Compliance
- Computer
- Communication
- Business Development
- Banking
- Accuracy
Behaviors
Preferred- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Self-Starter: Inspired to perform without outside help
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
