What are the responsibilities and job description for the Floating Customer Service Representative - Floating to 8 Branches position at Security Savings Bank?
Floating Customer Service Representative (Full-Time)
Locations: Inwood, IA, Larchwood, IA, Canton, SD and Sioux Falls, SD, Hills, MN, Ellsworth, MN and Luverne, MN
Are you looking for a GREAT company and co-workers?
This is the place for you!
Security Savings Bank is looking for a Full-Time Floating Customer Service Representative to join our team. This position would primarily be located at branch closest to your home and required to potentially all 8 of our branches whenever necessary. The successful candidate will play a fundamental role in achieving customer satisfaction while enjoying opportunities for growth within our company. Attention to detail with the ability to handle a high volume of transactions is important. Some of the essential functions and responsibilities for this position include, but are not limited to, the following:
- Functions as the bank's primary contact; provides exceptional customer service to the public
- Opens and closes accounts
- Assists customers with checking and savings deposits, withdrawal requests, loan payments, cashier checks and other teller duties
- Answers phone calls and handles customers inquiries and concerns
- Proof operator
- Builds customer relationships
- Educates and cross-sells bank services
- Complies with all bank and regulatory requirements
- Stays updated on new bank products, services and policies
- Ability to maintain discretion and confidentiality
The following skills and attributes for this position are not required but beneficial:
- Previous experience in conducting banking transactions and internal processing
- Experience in cash handling
- Previous experience performing duties in compliance with policy, procedure and process
- Self-motivated with attention to details
- Team player with a strong work ethic
- Ability to communicate effectively (orally and in writing)
- Proficient in Microsoft Office applications
- Ability to multi-task and organize priorities
Education:
- High school or equivalent (Preferred)
Experience:
- Minimum of one year experience in banking or financial services (preferred)
- Minimum of one year experience in customer service (preferred)
Security Savings Bank currently has eight locations in Larchwood, Inwood, and George in IA, Canton, and Sioux Falls in SD, Hills, Ellsworth and Luverne in MN. We are proud to be a locally owned, community bank that is highly committed to the area and people we serve.
Security Savings Bank is a family-friendly organization that offers a competitive benefit package to all eligible employees that includes medical, dental, vision, and life insurance, short and long term disability, paid time off, a flexible spending account, health savings account and a generous 401k retirement plan.
Submitting an employment application does not guarantee an interview. Applicants are evaluated based on work history, job skills, credit report, background check and other job-related factors. All compensation and benefit programs are administered in compliance with state and federal law.
Security Savings Bank is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, sexual preference or orientation), national origin, age, disability, and marital or veteran status.
APPLICANTS FOR EMPLOYMENT WITH SECURITY SAVINGS BANK., MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
