Medical Assistant

SUMMARY: Provides assistance with various healthcare services following established policies and protocols including but not limited to obtaining specimens, conducting routine lab studies, and assisting with administrative functions.

DUTIES AND RESPONSIBILITIES:

• Greets, receives, and prepares patients for procedures; conducts interviews with patients, measures vital signs, and records information
• Performs routine laboratory tests on patients as provided by established protocol
• Maintains nursing stations and examination areas in a manner consistent with OSHA standards
• Maintains inventory of medical supplies and materials
• Receives and screens telephone calls
• Coordinates patient flow
• Maintains office/department and patient records
• Prepares timely, legible, and complete documentation of all patient care as provided by law, regulation, and established policy
• Participates in continuing education to continually improve skills and abilities and stay abreast of current technologies/practices
• Ensures compliance with legal issues including but not limited to patient confidentiality and risk management.
• Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals
• Performs other related duties as assigned by management.
  
  

QUALIFICATIONS:

• High school diploma or equivalent
• Must obtain and maintain BLS certification.
• Knowledge of medical terminology
• Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline
• Ability to understand and adhere to established policies, procedures, and protocols
• Strong charting/documentation skills
• Ability to effectively communicate with people at all levels and from various backgrounds
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Good judgement with the ability to make timely and sound decisions
• Bilingual skills a plus
  
  

COMPETENCIES:

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service--Manages difficult or emotional patient situations; Responds promptly to patient needs; Solicits patient feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  
  

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to walk, sit, and stand
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials
• Occasionally required to travel for training purposes.
• Required to attend at least 2 community clinic events per year
  
  

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