What are the responsibilities and job description for the PRN Medical Assistant position at Security Solutions of Texas?
DUTIES AND RESPONSIBILITIES:
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- Answers, screens, and directs calls on multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate department or employee
- Clears messages each morning and delivers to appropriate department or employee
- Meets and greets patients
- Prepares and forwards outgoing mail and packages
- Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required
- Maintains supplies, arranges for equipment maintenance, and keeps reception area organized
- Inputs patient information and demographics into computer system
- Verify demographics and insurance
- Scan in all patient documentation including proof of insurance verification
- Ensure all receipts are signed after collecting payments
- Ensure all consents are signed
- Perform end of day cash reconciliation
- Maintain clean and orderly waiting area and patient bathrooms
- Demonstrates a high level of professionalism in dealing with confidential and sensitive issues
- Performs other related duties as assigned by management
- High school diploma or equivalent
- Must obtain and maintain BLS certification
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Ability to understand and follow written and verbal instructions
- Commitment to excellence and high standards
- Strong organizational skills; able to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Ability to effectively communicate with people at all levels and from various backgrounds
- Knowledge of medical terminology helpful
- Professional appearance and demeanor
- Bilingual skills a plus
- Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
- Customer Service--Manages difficult or emotional patient situations; Responds promptly to patient needs; Solicits patient feedback to improve service; Responds to requests for service and assistance; Meets commitments
- Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
- Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
- Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
- Frequently required to walk, sit, and stand
- Occasionally exposed to bloodborne and airborne pathogens or infectious materials
- Occasionally required to travel for training purposes
- Required to attend at least 2 community clinic events per year
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