What are the responsibilities and job description for the Universal Banker I position at Security State Bank & Trust?
Position Summary:
The Universal Banker 1 serves a multi-purpose role and fulfills the responsibilities of a Teller and Account Specialist. This position is responsible for delivering quality customer experiences to current and potential customers. Employees in this position must demonstrate a general knowledge of all bank products and services. The Universal Banker must possess a positive attitude, good communication skills and a strong work ethic.
Responsibilities:
- Emulate SSB&T Core Values
Teller Specific:
Accept and process deposits and loan payments
Cash checks, savings withdrawals, and Savings Bonds
Process change orders for Commercial Customers
Record/Process night drop and mail deposits
Process cashiers checks and gift cards
Process online transfers
Balance cash drawer, vault, and ATM
Process coins through coin counter
Customer entry to Safe Deposit Box
Process & balance teller capture
Verify new account input on core system
Provide customer support for stop payments, outgoing collections, address changes, etc.
Accept/order foreign currency
Review weekly non-customer list for OFAC
Other duties as assigned
Account Specialist Specific:
Open and prepare documents for all new and revised accounts
Maintain a thorough knowledge of all products and services offered
Process check orders
Reconcile and prepare reports
Safe-deposit duties
Prepare account letters
Assist customers with questions and issues
Provide Notary Services
Prepare paperwork on the fraudulent activity as necessary
Conduct PIN changes, increase limits, and issue debit cards
Close accounts as necessary
Accept and process stop payments
Dormant account releases
Document scanning
Accept and process wire transfers
Assist customers with Electronic Banking issues
Other duties as assigned
Requirements:High School Diploma or General Education Diploma
Ability to handle large amounts of currency with speed and accuracy
Good organizational, interpersonal and communication skills
Excellent customer service skills
Working knowledge of Microsoft Word and Excel
Excellent typing skills
Ability to obtain a Notary Public Commission
Must be able to multi-task
Understanding of various types of deposit accounts and related regulations
Banking experience preferred but not required
