Universal Banker IV

Position Summary:

The Universal Banker 4 serves a multi-purpose role and fulfills the responsibilities of a Teller, Account Specialist and Loan Support. This position is responsible for delivering quality customer experiences to current and potential customers. Employees in this position must demonstrate a general knowledge of all bank products and services. The Universal Banker must possess a positive attitude, good communication skills and a strong work ethic.

Responsibilities:

• Emulate SSB&T Core Values

Teller Specific:

• Accept and process deposits and loan payments
• Cash checks, savings withdrawals and Savings Bonds
• Process change orders for Commercial Customers
• Record/Process night drop and mail deposits
• Process cashier’s checks and gift cards
• Process online transfers
• Balance cash drawer, vault and ATM
• Process coins through coin counter
• Customer entry to Safe Deposit Box
• Process and balance teller capture
• Verify new account input on core system
• Provide customer support for stop payments, outgoing collections, address changes, etc.
• Accept/Order foreign currency
• Review weekly non-customer list for OFAC
• Other duties as assigned

Account Specialist Specific:

• Open and prepare documents for all new and revised accounts
• Maintain a working knowledge of all products and services offered
• Process check orders
• Reconcile and prepare reports
• Safe deposit box duties
• Prepare account letters
• Assist customers with questions and issues
• Provide Notary Services
• Prepare paperwork on fraudulent activity as necessary
• Conduct PIN changes, increase limits and issue debit cards
• Close accounts as necessary
• Accept and process stop payments
• Dormant account releases
• Document scanning
• Accept and process wire transfers
• Assist customers with Electronic Banking issues
• Other duties as assigned

Loan Support Specific

• Create and scan loan documents
• Provide customer service from application of loan thru loan payoff
• Prepare wire transfer draw requests
• Order flood certificates and appraisals
• Process payoff
• Credit tracking
• Pull credit reports
• Pending commitments
• Monitor insurance coverage on collateral
• Maintain monthly documentation exception spreadsheet
• Other duties as assigned

• Banking experience is required
• Excellent customer service skills
• High School Diploma or General Education Diploma (GED)
• Ability to handle large amounts of currency with speed and accuracy
• Good organizational, interpersonal and communication skills
• Working knowledge of Microsoft Word and Excel
• Excellent typing skills
• Ability to obtain a Notary Public Commission
• Must be able to multi-task
• Understanding of various types of deposit accounts and related regulations
• Understanding of various types of loan products and related regulations