Demo

Customer Support - French

SecurityMetrics
Orem, UT Full Time
POSTED ON 1/29/2025
AVAILABLE BEFORE 2/28/2025

Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Technical Support!


SecurityMetrics is looking for experienced Customer Support staff to join our Technical Support team during French business hours (4 am - 1 pm Mountain Time). As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. This is an in-house position, and we are not looking to hire remote employees at this time. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cyber security threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of basic to intermediate computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!


Responsibilities 


         Provide basic customer support and account maintenance via phone, email, or chat


         Scope customers to determine their PCI Self Assessment Questionnaire type


         Help customers navigate and understand the PCI Self Assessment Questionnaire


Required Skills and Experience


         Fluent in English and French 


         Customer Support experience


         Call center experience


         Basic computer skills (i.e. typing, email, web browser)


         Technical troubleshooting


         Desire to learn and grow


         Excellent written and oral communication skills


         Ability to listen to, comprehend, empathize, and resolve customer’s needs and concerns


Preferred Skills and Experience


         Familiar with PCI-DSS


         HTML and JavaScript knowledge


         Basic understanding of networks and network devices


         Industry certifications (CompTIA Network , Security , Cisco CCENT, CCNA, etc.)

Salary : $14

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