What are the responsibilities and job description for the EdTech Product Support, Tier 1 Technical support (remote) position at Securly?
COMPANY OVERVIEW Securly, Inc. is the definitive leader in K-12 student safety and wellness solutions, protecting over 20 million students across 20,000 schools worldwide. Our AI-driven safety solutions have established us as one of the fastest-growing EdTech companies, consistently recognized as EdTech Product of the Year and a Top Place to Work three years running. Through innovative technology and data-driven insights, we're revolutionizing student safety and digital well-being in education.
Summary
As a Tier 1 Support specialist, you will be the frontline for Securly's support services, delivering exceptional customer service and technical assistance to K-12 School Districts. You will manage inbound calls, voicemails, and tickets, focusing on providing timely and effective resolutions or escalating issues when necessary. This is an excellent opportunity for individuals who are eager to develop foundational technical skills and gain experience in computer networking and security.
- Pay : $24-26.44 per hour
- Classification : Non-exempt (overtime eligible)
- Location : Fully remote position / Work from home
- Comfortable working Monday to Friday, 8 am to 5 pm Pacific time zone, with flexibility to handle high call / ticket volumes.
- Full company benefits package included
What You Will Do
Preferred Qualifications, Skills, and Experience
Key Expectations
Wellness & Benefits Overview
At Securly, we prioritize the holistic well-being of our employees, recognizing that a healthy work-life balance, mental nourishment, and physical wellness are key to professional satisfaction and personal happiness.
What We Offer
Robust salary structure complemented by performance incentives.
Comprehensive health, dental, and vision insurance, with a 401(k) match.
12 weeks of fully paid parental leave.
unlimited time off vacation plan, paid holidays, summer Friday half-days, and a full week of paid leave at year-end.
1,000 annual stipend to support your growth.
Flexibility to work where you are most productive.
Securly is an Equal Opportunity Employer We are committed to diversity and inclusion, welcoming candidates from all backgrounds to bring their unique perspectives to our team. If you need accommodation during the application or interview process, please contact recruitment@securly.com
LI-remote
Salary : $24 - $26