What are the responsibilities and job description for the Customer Service Representative position at SEDALIA DEMOCRAT?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, handling inquiries, and ensuring a positive experience for our clients. This position also involves a significant amount of advertising sales against a set goal. This role requires strong communication skills, the ability to analyze customer needs, and proficiency in various computer systems. If you are passionate about helping others, we want to hear from you!
Responsibilities
- Provide outstanding customer support through various channels including phone, email, and chat.
- Outbound advertising sales calls.
- Handle inbound and outbound calls to assist customers with inquiries and resolve issues.
- Analyze customer needs and provide appropriate solutions or escalate as necessary.
- Process sales transactions and manage cash handling accurately.
- Maintain detailed records of customer interactions through data entry into our systems.
- Collaborate with team members to enhance client services and improve overall customer satisfaction.
- Stay informed about product offerings and company policies to effectively assist customers.
Qualifications
- Previous experience in a call center or customer service role is preferred.
- Strong computer skills with the ability to navigate multiple software applications efficiently.
- Excellent verbal and written communication skills in English.
- Ability to analyze information quickly and make sound decisions based on customer needs.
- Experience with sales techniques is a plus.
- Strong attention to detail with effective data entry skills.
- A positive attitude, strong work ethic, and commitment to providing excellent client services.
Join us in delivering exceptional service that makes a difference!
Job Type: Full-time
Pay: $12.75 - $13.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
Experience:
- sales and customer service: 1 year (Required)
Ability to Commute:
- Sedalia, MO 65301 (Required)
Ability to Relocate:
- Sedalia, MO 65301: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $13