What are the responsibilities and job description for the Lead Guest Services Specialist | Full Time position at Sedgebrook?
Title : Lead Communications Specialist
Status : Non-Exempt, Full-Time
Work Schedule : Monday-Friday, weekends as required
Rate of Pay : $19-19.50/hour
At Sedgebrook, we embrace and celebrate meaningful relationships to enrich the lives of those we serve. Join us in making a difference in the community and in the lives of our residents.
We are looking for a hospitality-focused Lead Communications Specialist to join our team! This position plays a vital role in ensuring the smooth operation of Sedgebrook's front desk service areas in both the Independent Living
We offer a generous benefits package for eligible employees which includes:
- Health, Dental & Vision Insurance - benefits package beginning the 1st of the month following your hire date
- Get paid daily with DailyPay!
- Paid Time Off & Paid Holidays
- 401(K) with Company Match
- Employee Meal Program
- Health Care and Dependent Care Flexible Spending Accounts
- Short- & Long-term Disability Insurance
- Life/AD&D Insurance
- Child Care Discount with KinderCare
- Employee Assistance Program
- Tuition Reimbursement
- Free In-house gym membership
- Indoor Parking Garage
Here are a few of the daily responsibilities of the Guest Services Specialist:
- Greet, welcome and direct residents, visitors, staff in a friendly and professional manner.
- Handle questions/concerns efficiently.
- Manage incoming calls, emails, faxes, and all other correspondence. Direct to appropriate appropriate resident, staff member, or department.
- Assist the Business Office Manager with the training and coaching of team members to ensure all questions/concerns are handled in an appropriate, accurate and efficient manner. Also assist with scheduling the team members' shifts.
- Handle inquiries and resolve issues or complaints in a timely manner.
- Coordinate office supply ordering and manager inventory.
- Assist with administrative tasks such as data entry and maintaining physical and/or electronic records and files.
- Monitor reception area traffic; directing, deliveries, packages, etc.
- Maintain a clean and organized front desk area.
- Maintain accurate information, pertaining to residents being off campus, via the away book, away latch log and shift pass along.
- Monitor Fireworks Computer and all Fire Panels and dispatches Security to appropriate locations.
- Monitor pull cords, push pendants, vigil systems, and emergency calls and alert appropriate personnel.
- Call “911” as backup for nursing and/or security when needed.
- Contact on-call physicians, as needed.
- Attendance is essential to this job. Must maintain dependability and punctuality as outlined in Sedgebrook’s Attendance Policy. Must have flexibility with scheduling, with an understanding that there are no set schedules.
Here are a few of the qualifications we need you to have:
- Proficiency in office software, including Microsoft Office Suite (Outlook, Word, Excel, Powerpoint, etc.).
- Must possess strong verbal and written communication skills and exceptional organizational skills.
- Must be able to multi-task efficiently in a fast-paced environment, while maintaining a positive attitude.
- Ability to effectively lead a team and provide mentorship to new or current team members.
- High school diploma or general education degree (GED) required, along with a minimum of two (2) years related experience and/or training.
- Associate's or Bachelor's degree preferred.
- Previous experience in a senior living environment or medical facility a plus.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit for several hours at a time; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to stand; walk; stoop, stretch, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. Good hearing acuity and a keen olfactory sense required; good verbal communication skills required. May be exposed to communicable diseases. May be exposed to blood and bodily fluids that may contain HIV and/or HBV. May be exposed to cleaning chemicals and offensive odors.
LANGUAGE SKILLS: Must be able to speak conversational English to communicate with residents, visitors, family members, supervisor and co-workers.
If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!
EEO Employer
Salary : $19 - $20
