What are the responsibilities and job description for the Part-time Customer Service Associate- Front Desk - HEALTH position at Sedgwick County?
Department: HEALTH
Pay: $16.87 per hour.
Work Schedule: Mon-Wed 8:00am-5:30pm, Thu 9:30am-7:00pm, Fri 8:00am-12:30pm/12:30pm-5:00pm,occasional weekends or e
The Customer Service Associate supports the Sedgwick County Health Department and its mission by welcoming the community and providing exceptional public service. This position serves as a vital member of the clinic team by providing direct patient interaction, performing accurate and timely data entry, and ensuring fiscal processes comply with departmental standards. Communicates with the multidisciplinary team to provide competent, culturally appropriate, and customer focused care. Employee will provide support during public health emergencies (Activation Level 1).
Provide direct client interactions
Welcome and assist internal and external customers
Identify customer needs, clarify information, research issues; provide information and resources to clients as needed
Provide accurate and up to date information to clients
Schedule, reschedule, cancel and send reminders for customer appointments
Informs patients of financial obligations, payment requirements, and encourages initial payment of fees at time of service
Check-in and check-out clients politely and professionally
Perform accurate and timely data entry
Collect and enter insurance and/or financial information from clients
Collect and verify client demographic data
Accurately enter data into required electronic health record and other databases
Create/update medical records
Audit data to verify information is correct, timely, and complete
Collect, document and submit client payment information
Collect and post client payments accurately according to protocol
Complete and submit accurate reports of payments received per policy and procedure
Maintain and audit assigned cash bag per protocol
Minimum Qualifications: High School Diploma or equivalent. One year of experience in a customer service or administrative setting. Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment.
Preferred Qualifications: One-year experience in a medical office. Bilingual in English and either Spanish or Vietnamese.
It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.
Pay: $16.87 per hour.
Work Schedule: Mon-Wed 8:00am-5:30pm, Thu 9:30am-7:00pm, Fri 8:00am-12:30pm/12:30pm-5:00pm,occasional weekends or e
The Customer Service Associate supports the Sedgwick County Health Department and its mission by welcoming the community and providing exceptional public service. This position serves as a vital member of the clinic team by providing direct patient interaction, performing accurate and timely data entry, and ensuring fiscal processes comply with departmental standards. Communicates with the multidisciplinary team to provide competent, culturally appropriate, and customer focused care. Employee will provide support during public health emergencies (Activation Level 1).
Provide direct client interactions
Welcome and assist internal and external customers
Identify customer needs, clarify information, research issues; provide information and resources to clients as needed
Provide accurate and up to date information to clients
Schedule, reschedule, cancel and send reminders for customer appointments
Informs patients of financial obligations, payment requirements, and encourages initial payment of fees at time of service
Check-in and check-out clients politely and professionally
Perform accurate and timely data entry
Collect and enter insurance and/or financial information from clients
Collect and verify client demographic data
Accurately enter data into required electronic health record and other databases
Create/update medical records
Audit data to verify information is correct, timely, and complete
Collect, document and submit client payment information
Collect and post client payments accurately according to protocol
Complete and submit accurate reports of payments received per policy and procedure
Maintain and audit assigned cash bag per protocol
Minimum Qualifications: High School Diploma or equivalent. One year of experience in a customer service or administrative setting. Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment.
Preferred Qualifications: One-year experience in a medical office. Bilingual in English and either Spanish or Vietnamese.
It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.
Salary : $17
