What are the responsibilities and job description for the Manager Central Management Unit (Hybrid) 2025-1398 position at Sedgwick Government Solutions?
Overview
Manager, Central Management Unit - Hybrid
Salary Range: ($75k - $80k) depending on experience and qualifications.
Are you eager to provide leadership, support, and oversight to a team? Do you have a commitment to helping individuals with severe and persistent workers’ compensation illnesses? Sedgwick Government Solutions is an innovative organization looking for a skilled professional to manage a team of Central Management Unit Team Leaders.
As a Manager of the Central Management Unit (CMU), you will operate from your home office while remaining an integral member of a nationwide supportive team dedicated to developing and managing the Case Management Unit (CMU). The CMU assists clinical staff throughout the entire case management process. You will establish and track unit objectives and create or adjust workflows to achieve these targets. As the Manager of the CMU, you are responsible for providing administrative support to the Clinical teams of Nurses and Vocational Rehabilitation Counselors assigned to prominent federal contracts, ensuring high standards of service delivery and compliance. Leading a proficient team of CMU Team Leaders and Associates plays a crucial role in enhancing patient care.
Manager, Central Management Unit Duties And Responsibilities
Sedgwick Government Solutions provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of a specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($75,000 - $80,000). A comprehensive benefits package is offered including, but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
To be considered for this position, please submit a resume, and complete the application.
The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.
Important Information
Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.
Search Firm Representatives
Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions and no fee will be paid in the event that person is hired by Government Solutions.
Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact Government Solutions regarding accommodations.
Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.
Sedgwick Government Solutions abides by the requirements of
41 CFR 60-741.5(a)
41 CFR 60-300.5(a)
Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line.
www.sedgwick.com
Privacy | Sedgwick
Terms and Conditions | Sedgwick
Manager, Central Management Unit - Hybrid
Salary Range: ($75k - $80k) depending on experience and qualifications.
Are you eager to provide leadership, support, and oversight to a team? Do you have a commitment to helping individuals with severe and persistent workers’ compensation illnesses? Sedgwick Government Solutions is an innovative organization looking for a skilled professional to manage a team of Central Management Unit Team Leaders.
As a Manager of the Central Management Unit (CMU), you will operate from your home office while remaining an integral member of a nationwide supportive team dedicated to developing and managing the Case Management Unit (CMU). The CMU assists clinical staff throughout the entire case management process. You will establish and track unit objectives and create or adjust workflows to achieve these targets. As the Manager of the CMU, you are responsible for providing administrative support to the Clinical teams of Nurses and Vocational Rehabilitation Counselors assigned to prominent federal contracts, ensuring high standards of service delivery and compliance. Leading a proficient team of CMU Team Leaders and Associates plays a crucial role in enhancing patient care.
Manager, Central Management Unit Duties And Responsibilities
- Build and manage the CMU team supporting clinical staff through the lifecycle of the case management process.
- Oversee, and modify as-needed operations to ensure timely, effective, and efficient services to customers.
- Collaborate with clinical managers to identify opportunities to streamline and improve administrative support; identify and implement strategies to improve efficiency; and measure and report on results.
- Collaborate with the Program Manager, Account Manager, Quality and Training Teams, and assign clinical staff to support client and case management activities.
- Manage individual direct report workloads and customer service responsibilities as assigned and modify them as needed to optimize unit performance.
- Oversee the capture of patient referral data for case management services to enter referrals into proprietary systems in an expedited and accurate fashion
- Ensure timely upload of completed reports and invoices into appropriate systems.
- Monitor assigned worklists for incoming documents and referrals and adjusts workloads, as needed
- Collaborate with members of the clinical team to provide ongoing case management services.
- Create, review, update, and create Standard Operating Procedures, Work Instructions, and Job Aids.
- Guide direct reports in the application of policies and procedures to daily operations
- Hold one-on-one meetings with direct reports to discuss the status of work, the next steps, and feedback on job performance.
- Hold weekly or bi-weekly Team Meetings to communicate changes, educate the team, and discuss issues encountered by team members.
- Review reporting on key performance indicators for unit and contract and follow up as needed.
- Work with project stakeholders, including clients, to realize contract goals.
- Ability to work independently, multitask, and adjust priorities
- Ability to work well in a team environment with a low degree of supervision, handle a heavy workload, prioritize work for self and staff, and meet assigned deadlines
- Assume responsibility for related duties as required or assigned.
- Bachelor’s Degree
- A minimum of four years experience in workers' compensation, claims administration, utilization review, or related field.
- Minimum of four years of supervisory experience, including performing the job functions listed above.
- Customer Service experience in the medical field preferred
- Medical terminology expertise preferred
- Workers' compensation, disability, and/or liability claims processing experience preferred.
- Ability to utilize an Electronic Medical Record or other electronic platform
- Ability to utilize telehealth technologies (video, chat, etc.), when appropriate, for a variety of clinical care and care management services.
- Demonstrated ability to use Microsoft applications and demonstrate basic electronic technology understanding
- Computer literacy, including MS Word, Excel, and Outlook
- Ability to pass a credit and background check
- Proficiency in Microsoft Office
- Appreciate and comply with all confidentiality requirements
- Understands information systems and data management
Sedgwick Government Solutions provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of a specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($75,000 - $80,000). A comprehensive benefits package is offered including, but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
To be considered for this position, please submit a resume, and complete the application.
The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.
Important Information
Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.
Search Firm Representatives
Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions and no fee will be paid in the event that person is hired by Government Solutions.
Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact Government Solutions regarding accommodations.
Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.
Sedgwick Government Solutions abides by the requirements of
41 CFR 60-741.5(a)
- This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
41 CFR 60-300.5(a)
- This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.
Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line.
www.sedgwick.com
Privacy | Sedgwick
Terms and Conditions | Sedgwick
Salary : $75,000 - $80,000
