What are the responsibilities and job description for the Program Performance Manager 2025-1423 Strong Internal position at Sedgwick Government Solutions?
Overview
Program Performance Manager (Remote) Strong Internal
Salary Range: ($57,400-$69,000) depending on experience and qualifications.
Would you like to make the most of your training skills by providing high-quality professional TPA training with a personal touch? Do you want to play an important role in the initial and ongoing training of caring colleagues who help us make a difference in the lives of those, specifically survivors and the brave responders, directly affected by the September 11th terrorist attacks? It takes a critical combination of technical skills balanced with people skills to be a Program Performance Manager.
As a Program Performance Manager, you will work remotely in your home office, and through the application of a unique mix of experience and certification, you will lead the execution of employee training as an integral aspect of the quality management of Sedgwick Government Solutions (SGS) services. The TPA Trainer's responsibilities will include developing training materials, planning and coordinating live, remote, and web-based training offerings, as well as facilitating new hire orientation and continuing education.
Responsibilities
Sedgwick Government Solutions provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors, including but not limited to skill set, level of experience, and cost of a specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($57,400-$69,000). A comprehensive benefits package is offered, including but not limited to medical, dental, vision, 401 (k) and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
To be considered for this position, please submit a resume and complete the application.
The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.
Important Information
Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.
Search Firm Representatives
Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions and no fee will be paid in the event that person is hired by Government Solutions.
Government Solutions strives to make our career site accessible to all users. If you need disability-related accommodation to complete the application process, please contact Government Solutions regarding accommodations.
Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.
Sedgwick Government Solutions abides by the requirements of
41 CFR 60-741.5(a)
41 CFR 60-300.5(a)
Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line.
www.sedgwick.com
Privacy | Sedgwick
Terms and Conditions | Sedgwick
Program Performance Manager (Remote) Strong Internal
Salary Range: ($57,400-$69,000) depending on experience and qualifications.
Would you like to make the most of your training skills by providing high-quality professional TPA training with a personal touch? Do you want to play an important role in the initial and ongoing training of caring colleagues who help us make a difference in the lives of those, specifically survivors and the brave responders, directly affected by the September 11th terrorist attacks? It takes a critical combination of technical skills balanced with people skills to be a Program Performance Manager.
As a Program Performance Manager, you will work remotely in your home office, and through the application of a unique mix of experience and certification, you will lead the execution of employee training as an integral aspect of the quality management of Sedgwick Government Solutions (SGS) services. The TPA Trainer's responsibilities will include developing training materials, planning and coordinating live, remote, and web-based training offerings, as well as facilitating new hire orientation and continuing education.
Responsibilities
- Support the NPN business by ensuring adherence to Program requirements as defined in the Performance Word Statement (PWS), Quality Assurance Surveillance Plan (QASP), or contract award documents.
- Work closely with the leaders of TPA operations to effectively understand and address training needs in the areas of medical bill review, call center, and document management.
- Develop program-specific NPN training, SOPs, and work instructions, including delivering program training on telephony systems, Zingtree, and Care Conduit.
- Collaborate with Quality Management resources to identify process or performance gaps that require the development and delivery of comprehensive training.
- Collaborate with product owners (Care Conduit, Genesys, Portal) and IT resources in the identification and prioritization of projects with a direct impact on compliance and/or improving program requirements.
- Work closely with the leaders of TPA operations to effectively understand and address training needs in the areas of medical bill review, call center, and utilization review.
- Develop scripts and assist in the production of training material and videos or multimedia products in collaboration with other SGS colleagues, as applicable.
- Serves as a subject matter expert for internal stakeholders on training development, tools, and methods to help address training needs.
- Design and develop training content and resources such as:
- - Training Modules
- - Job Aids
- - Quick Reference Guides
- - Quizzes/Assessments
- - Help Menus
- - Instructor Guides
- - Performance Simulation
- Deliver training with tracking and measurement of outcomes.
- Develops training evaluations to collect data about training effectiveness.
- May perform other duties, as needed, to meet the needs of the business.
- 4 years of experience in education or training & development, and evaluation preferred. Self-motivated with strong interpersonal, persuasion, and facilitation skills with people of different levels, backgrounds, and personality styles.
- Medical bill review or medical bill coding experience
- Familiarity with the federal fee schedule, Medicare, Medicaid, Tricare, Veterans Administration, or any federal fee schedule bill review experience is a plus
- Experience preferred in creating web-based e-learning modules.
- Experience creating and executing learning strategies.
- Experience leading and executing blended learning solutions.
- Good knowledge of adult education theory
- Excellent oral and written communication skills
- Excellent presentation skills
- PC literate, including Microsoft Office products as well as MS Teams
- Ability to create recordings of training within Teams
- Strong organizational skills
- Excellent interpersonal and negotiation skills
- Ability to work independently and in a team environment
- Ability to work remotely
- US Citizen
Sedgwick Government Solutions provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors, including but not limited to skill set, level of experience, and cost of a specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($57,400-$69,000). A comprehensive benefits package is offered, including but not limited to medical, dental, vision, 401 (k) and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
To be considered for this position, please submit a resume and complete the application.
The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.
Important Information
Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.
Search Firm Representatives
Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions and no fee will be paid in the event that person is hired by Government Solutions.
Government Solutions strives to make our career site accessible to all users. If you need disability-related accommodation to complete the application process, please contact Government Solutions regarding accommodations.
Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.
Sedgwick Government Solutions abides by the requirements of
41 CFR 60-741.5(a)
- This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
41 CFR 60-300.5(a)
- This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.
Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line.
www.sedgwick.com
Privacy | Sedgwick
Terms and Conditions | Sedgwick
Salary : $57,400 - $69,000
