What are the responsibilities and job description for the Server Assistant - TBB 122 position at Sedgwick Restaurant Group & Affiliated Restaurants?
Server Assistant - TBB 122
Our Mission
TBB122’s mission is to enrich the lives of our guests, our employees and our owners. We do this through superior quality food and beverages, legendary hospitality, sales growth, cost controls and treating our Employees with dignity and respect. We believe that our employees are our most important resource, and our success depends upon building and retaining a team capable of delivering an exceptional dining experience to every Guest, every time.
TBB122’s mission is to enrich the lives of our guests, our employees and our owners. We do this through superior quality food and beverages, legendary hospitality, sales growth, cost controls and treating our Employees with dignity and respect. We believe that our employees are our most important resource, and our success depends upon building and retaining a team capable of delivering an exceptional dining experience to every Guest, every time.
Summary of Position
A TBB122 Server Assistant is responsible for providing legendary hospitality and service to all Guests in all areas of the restaurant, at all times. This position is primarily responsible for watering guests upon arrival, removing used tableware between courses, clearing and resetting tables after guests leave, and providing general support
to the Server and Bartender Staff. The Server Assistants also have general utility and maintenance responsibilities and other duties as assigned by the Manager on Duty. The Server Assistant (or “SA”) must be a team player, helping wherever and whenever needed to ensure that all Guests receive legendary hospitality. Finally, the SA is required to maintain a positive, respectful and courteous attitude towards all Guests, team members and Managers at all times.
Duties & Responsibilities
- Properly water Guest tables and as soon as they are seated.
- Develop a good understanding of all menu items, including daily specials, improve that knowledge whenever possible and strive to share that knowledge as required by the Guest.
- Run food for Teammates.
- Ensure that all Guests feel welcome and are given responsive, friendly and courteous service at all times.
- Remove used utensils, plates and glassware between courses and provide replacements if needed by the guest.
- Take used items to the dishwashing area and place utensils, dishes and glassware in the appropriate areas.
- Maintain Guest tables by removing trash, paper, or any used or unneeded items at all times.
- Properly and quickly clean and reset table tops and chairs after the Guests have left.
- Check and clean the floor as needed.
- Inspect and clean assigned restroom every 30 minutes.
- Communicate effectively with the FOH Team to assure efficient seating, table utilization and Guest Service
- Assist Servers and Bartenders with food running as needed.
- Provide warm, friendly and efficient service and hospitality so that we are sure that the Guest will return.
- Maintain a clean Dining Room and Restroom to support efficient service and excellent Guest perception of TBB122.
- Clock in and out accurately according to your posted schedule
- Carry, stack, store and clean plates, glassware and utensils properly.
- Avoid unnecessary breakage, and do not carelessly throw small wares in the trash.
- Maintain a clean floor and address spills immediately.
- Contribute to a positive, productive working environment for all team members at all times by maintaining a happy professional attitude while at work.
- Demonstrate respect and courtesy towards all FOH, BOH and Manager teammates.
Qualifications:
- No previous restaurant experience required.
- Must have working knowledge of the predominant language of our Guests.
- Must be able to work effectively in a fast-paced setting while walking or standing for up.
- to 12 hours per day
- Must be able to carry 2-3 plates, trays of 4-6 drinks, or bussing trays safely.
- Must be at least 18 years of age.
- Full time availability preferred.
