What are the responsibilities and job description for the BA with IVR (Internet Voice Response) - Newark, NJ position at Sedna Consulting Group?
Job Title : BA with IVR Experience
Client location Newark, NJ or Fort Washington PA (3 days working from office)
Hire Type 12 months contract
Requirement :
Overall 8 years' experience
We are seeking a highly skilled and experienced Business Analyst with a background in implementing effective solutions. The ideal candidate will have a proven track record in leading strategic insurance programs and AI-driven transformations. This role requires a deep understanding of product delivery processes, actionable business intelligence, data modeling, and governance, especially within the insurance industry.
JD :
Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.
Experience working in an AGILE environment.
Strong analytical skills and proficiency in data modeling techniques.
Scrum Master Certification.
BA / BS in CS, Information Systems or Information management or Systems design.
Ability to manage complex projects and deliver results in a fast-paced environment.
Excellent communication and leadership abilities.
Responsibilities :
Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency.
Develop actionable business intelligence and analytics to drive decision-making.
Lead ongoing reviews of business processes and developing optimization strategies.
Develop and implement data governance, data management, and data quality program practices and strategies.
Model business processes for Interactive Voice Response (IVR) and implement effective solutions.
Foster a culture of continuous improvement and excellence.
Plus if have :
Deep expertise in insurance financial engines and regulatory compliance.
Knowledge of SQL, Databases and Analytical / Reporting tools such as Power BI / Tableau.
