Customer Service Representative

Job Description

At Sedona ATV Rental you’re greeted at every turn by epic landscapes, where your fellow team members welcome you as if you’re family, and where people come from all over the world to seek memorable experiences that can only be found here. We are looking for a FULL-TIME or PART-TIME team member. If you are interested in this position and feel like you will be an asset please bring by your resume! We are looking to hire the right person immediately so please bring us your resume to 2740 W. State Rt. 89A in Sedona, AZ.

POSITION SUMMARY

This is a position focused on customer service and selling the ADVENTURE OF A LIFETIME! Customer Service Representatives will sell various off-road vehicle/tour options with walk-in customers as well as phone call inquiries while maintaining a high degree of fun, integrity and professionalism. CSR’s are responsible for sales, checking in customers, processing payments, mapping instructions, phone calls, and directing customers to their rental vehicle. The CSR works closely with the team and mechanics to ensure that if any problems arise they are handled quickly and efficiently.

RESPONSIBILITIES

• Sell ATV/Off-road adventures by explaining vehicle/tour options, pricing, features, and availability.
• Accurately uses booking software to schedule tours and process payments.
• Communicates cancellation policy and acquires signatures for our waiver during check-in.
• Thorough and accurate data entry of reservations with customer names, payment information and notes.
• Reserve tours and verifies each check-in reservation for accuracy with payment type and source information such as other locations and concierge.
• Assist customers with questions and address any customer concerns to ensure satisfaction.
• Contact Customers for late check-ins to acquire an estimated time of arrival. Reschedule tour if necessary.
• Manages monetary responsibilities which include processing credit card payments, handling cash and other transactions.
• Handles phone calls when necessary.
• Performs all aspects of the Opening / Closing Checklist.
• Able to multitask during busy times.
• Assists in cleaning the reservation office to ensure positive customer impression.
• Communicates effectively with customers, managers and Service Department to ensure issues are addressed proactively.

QUALIFICATIONS & EXPERIENCE

• Prior customer service and sales experience preferable but off-road experience is not required. We WILL train the right candidate.
• Previous experience in a Front Desk or customer facing role not necessary.
• Works well under pressure, dealing with many arrivals and departures within a short period of time.
• Able to accommodate a flexible schedule that includes weekends and holidays as well as overtime.

KNOWLEDGE, SKILLS & ABILITIES

• Team player who is self-motivated, detail oriented and takes initiative
• Good judgment and problem-solving skills
• Professional conduct and excellent communication with customers and peers.
• Effective time management, prioritization and multitasking capabilities
• Works well in a team environment
• Utilizes little to no supervision and is a self-starter.
• Must be able to maintain sensitive information in a confidential manner

ESSENTIAL PHYSICAL REQUIREMENTS

• Ability to perform computer tasks as well as stand/sit from open to close for up to 10-12 hours. (Typically from 7 a.m.to 5-6 p.m. depending on demands of the business)
• Ability to communicate with associates and customers on the phone and in person.
• Ability to read, count and write to accurately complete all documentation and computer transactions
• Ability to freely access all areas of the customer service dept. including the front and back office, mechanics bay and parking lot
• Ability to operate and use all equipment necessary to perform the job (registers, computers, copier, fax machine, telephone, radio, and calculators)
• Ability to reach overhead, squat, bend, stand long hours and move at fast paces throughout the day
• Ability to move or lift equipment throughout the department generally weighing up to 25 pounds.
• Ability to work opening and closing shifts and varied hours and days up to 10-12 hours per day.
• Ability to use and be around a variety of cleaners in order to provide general cleaning of the office
• Ability to take each tour to familiarize yourself with the product on an ongoing basis

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Communication method(s) used:

• Email
• Phone
• In person

Typical end time:

• 6PM

Typical start time:

• 7AM

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 35 – 55 per week

Benefits:

• Flexible schedule

Shift:

• 10 hour shift
• 12 hour shift
• Day shift

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Sedona, AZ 86336 (Required)

Work Location: In person

Salary : $16