Kitchen & Bath Showroom Sales Supervisor

Position: Kitchen & Bath Showroom Sales Supervisor
Location: Fairfield, CT
Type: Permanent-Full Time
Compensation: Commensurate with Experience

About the Company: As one of the region’s premier purveyors of plumbing, HVAC, refrigeration equipment and components, this company has been effectively serving the needs of construction professionals with products and services for over 100 years. With growth knocking on the door, the company is expanding at a great rate in both revenue and market share at all locations. Owning a market or territory has been the foundation and an integral part of the company for a long time. This has always been accomplished by hiring the best employees in the industry and developing them.

About the Position: You are the expert…our client is seeking a dynamic and experienced Kitchen and Bath Showroom Sales Supervisor to join their team. The ideal candidate will be passionate about providing outstanding service, driving sales, and leading a team of showroom sales associates. This role requires a combination of sales expertise, leadership skills, and industry knowledge to effectively manage operations and achieve business objectives.

Duties and Responsibilities:
1. Sales Leadership:

• Lead the showroom sales team in achieving sales targets and revenue goals.
• Develop and implement sales strategies to drive growth and maximize profitability.
• Provide ongoing training, coaching, and mentorship to sales associates to enhance their product knowledge and sales skills.
• Monitor sales performance and provide feedback and support to ensure continuous improvement.

2. Customer Service Excellence:

• Foster a customer-centric culture within the showroom, ensuring exceptional service at every touchpoint.
• Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
• Build strong relationships with clients to understand their needs and preferences, offering tailored solutions and recommendations.

3. Product Knowledge and Merchandising:

• Stay updated on industry trends, product innovations, and competitors' offerings.
• Educate sales team members on product features, specifications, and benefits to empower them to provide accurate information to customers.
• Collaborate with vendors and suppliers to ensure the showroom displays are visually appealing and effectively showcase products.

4. Operations Management:

• Oversee day-to-day operations of the showroom, including inventory management, scheduling, and maintenance.
• Ensure compliance with company policies, procedures, and safety standards.
• Collaborate with other departments, such as marketing and logistics, to support sales initiatives and promotional activities.

5. Reporting and Analysis:

• Generate sales reports and analyze key performance metrics to track progress against targets and identify areas for improvement.
• Provide regular updates and insights to senior management on sales performance, market trends, and customer feedback.

Qualifications:

• Bachelor’s degree in business administration, Marketing, or related field preferred.
• Proven experience in showroom sales in the kitchen and bath industry.
• Strong leadership skills with the ability to motivate and inspire a sales team.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Solid understanding of sales techniques, strategies, and principles.
• Proficiency in MS Office suite and CRM software.
• Flexibility to work weekends and evenings as needed.
• Knowledge of kitchen and bath products, materials, and design concepts is a plus.

Opportunity:

• The company maintains a very high reputation by delivering excellence in all locations.
• Provides the assurance of delivering product on time and on budget and provide an excellent customer service experience for all clients.
• Complete benefit package.
• Excellent company training programs.
• Very competitive compensation package.
• Work hard and play hard culture.
• Long-term employment and career advancement is encouraged through hard work and delivery.
• Very high employee retention rate.