What are the responsibilities and job description for the Rock City Gardens Tour Guide position at See Rock City Inc?
Job Type
Part-time
Description
Summary
Rock City Gardens is seeking an enthusiastic and engaging Part-Time Tour Guide to deliver memorable and educational experiences to guests by sharing the history, legends, and attractions of Rock City Gardens. Tour Guides play a vital role in ensuring that guests enjoy their visit and leave with a deeper appreciation for this iconic destination. Under the direction of the Guest Relations Manager the Tour Guide is responsible for performing the following duties :
Responsibilities
- Delivers excellent guest service to internal and external customers in line with the organization's mission, culture, and values.
- Models appropriate guest and partner interaction at all times.
- Provides guided tours for groups of various sizes, including schools, corporate outings, and general visitors, ensuring information is accurate, engaging, and tailored to the audience.
- Learns, memorizes, and delivers detailed tour scripts.
- Greet guests warmly, answer questions and assist with wayfinding or special requests during the tour experience.
- Presents facts about Rock City Gardens' history, geology, and attractions, including Lookout Mountain, the Fairyland Caverns, and the Seven States View.
- Uses storytelling and interactive elements to enhance guest engagement and create memorable experiences.
- Monitors tour groups to ensure safety during their visit, particularly on trails, bridges, and high-traffic areas.
- Assists with special events, programs, or other guest activities as needed.
- Uphold the mission of "Creating Memories Worth Repeating" and exemplify company values : Innovation, Communication, Learning, Appreciation, Accountability, and Proactivity.
- Provides information, directions, and recommendations for other area attractions as needed.
Requirements
