Associate Director of Client Success

We’re looking for an Associate Director of Client Success - Midwest & Canada to join our team in Chicago and help shape the future of contextual advertising as we continue to expand globally.

Who We Are

At Seedtag, we lead the way in contextual advertising with our machine learning-powered platform. Our technology provides superior brand safety, human-like content understanding, and advanced cookieless targeting, making ads more engaging and respectful. Founded by two ex-Googlers in 2014, we’ve grown to over 600 Seedtaggers across 18 countries, raising €250M to revolutionise digital advertising.

The Client Success Team

By providing exceptional service from a customer’s very first touch point through to activation and post-campaign analysis, Seedtag aims to provide a pain-free launch process, watchful stewardship, unparalleled insights during flight and a solutions-oriented analysis that optimizes toward client KPIs and outcomes. With thorough measurement and reporting to demonstrate the power of our platform, including custom recommendations on how a client’s strategy can evolve and improve, the Client Success Manager is the trusted, consultative partner of brands and agencies looking to leverage cookie-less, privacy-first contextual solutions that drive measurable results.

Your Challenge

• Manage a team of 2-3 CSMs while maintaining a book of business of your own, supporting both the Midwest Holding Company and Canadian portions of the business.
• Grow and further stabilize the existing accounts, partnering with the Sales Team in both regions to do so.
• During campaigns, design strategies to provide “Next Best Action” for clients that leverage upselling strategies that can improve campaign performance - new products, channels, audience targeting, etc.
• Initiate and execute client campaigns in accordance with agreed-upon timelines and budgets in partnership with the Ad Operations team.
• Respond to client inquiries and coordinate internal responses in a timely manner.
• Track pod retention rate, campaign success metrics (should aim for >90% KPI attainment), and incremental dollars.
• Achieve Quarterly Incremental Revenue Goals for key accounts inside the book of responsibility.
• Ensure clients receive regular campaign performance reports with detailed metrics and additional insights as per their preferences (e.g., weekly, monthly).
• Monitor campaign performance regularly and make necessary adjustments in partnership with the Ad Operations team.
• Keep clients informed of any changes or issues affecting their campaigns promptly and professionally.
• Conduct post-campaign analysis within one week of campaign completion to identify areas for improvement.
• Escalate unresolved issues to senior management or Adops as necessary, summarizing the problem and attempted solutions clearly.
• Hold regular team meetings with necessary stakeholders outside to discuss client accounts, share updates, and collaborate on strategies.
• Leverage internal tools [e.g., Salesforce, Slack, Jira, etc.] for efficient internal communication and task management.
• Maintain a high customer satisfaction score.

What You’ll Need to Succeed

• You have 5 years of Media, Advertising or Technology experience in a sales, marketing or support role
• You have been a people manager, or direct people mentor during your career for at least 2 years.
• You understand key consumer trends with a focus on digital advertising, privacy and programmatic.
• You have executed both direct-sold and programmatic advertising campaigns across multiple verticals.
• You demonstrate clear knowledge of DSP and SSP platforms and partners such as DV360, The Trade Desk, LiveRamp, etc.
• You are proficient in Excel and regularly analyze data to pinpoint trends and insights to inform clients’ strategies.
• You excel at building strong relationships with clients, with communication skills being one of your top attributes.
• You have a proven track record of client retention and growth across key business accounts.
• You are proficient in English with excellent verbal and written communication skills.
• You have strong relationships with key agencies and clients.
• You are an expert in SFDC or other CRM software.
• You are adaptive, organized, and analytical, regularly relying on your resourcefulness to arrive at solutions to ever-arising problems.

Why Join Seedtag?

Growth & Opportunity: A key moment to join with vast career development prospects.

Flexibility: At Seedtag, we trust you to balance work and life effortlessly with the option to work from home, the office, or even the beach in our hybrid mode.

Learning & Development: Online courses in ODILO, and optional English or Spanish group classes.

Inclusive Culture: We foster a supportive environment that values personal growth.

Fun & Connection: Participate in team activities, company offsites, and more!

Additional Perks

• Flexible remuneration plan.
• Program for transit and parking.
• Health insurance: Comprehensive coverage included.
• Gympass: Access to wellness programs and fitness classes.
• Unlimited Paid Time Off.
• 401K: Seedtag will be making a matching contribution of the first 6% of pay, up to $4,000 per year.

Ready to join the Seedtag adventure? Send us your CV and let’s grow together!

At Seedtag, we’re committed to creating an inclusive environment where everyone can thrive. We welcome diverse perspectives as they fuel our innovation and growth. Please let us know if you require accommodations during the hiring process and we’ll ensure a positive and accessible experience.