What are the responsibilities and job description for the Route Driver - Appliance Pickup position at SEEL?
Under the direction of the Program Manager, the Appliance Route Driver will lead the daily
Appliance Pickup Process, including, following a predetermined route using a 24’ Box truck to
collect appliances, and deliver to recycling center while ensuring high quality customer satisfaction is delivered.
DUTIES AND RESPONSIBILITIES
- Primarily works as the lead for a two-man crew to safely remove appliances from
- customer homes. This includes travel to the homes, meeting with the customers and
- removing identified appliances.
- Operating a 26’ box truck, with lift gate, to conduct pre-scheduled appointments
- Meet the established daily, weekly and monthly Key Performance Indicators for
- appliance pickup appointments
- Convey positive image of project partners by maintaining a professional appearance
- Track and report pickups and deliveries using a mobile device.
- Cooperatively work with program staff to identify and recommend areas for process
- improvement
- Perform related work as required
Qualifications
- Valid chauffeur’s license and good driving record
- 2 – 3 years of experience operating box trucks
- Excellent communication and interpersonal skills
- Professional appearance
- Familiarity with mobile devices
- Comfortable working with people of diverse background
- Exercises good judgment and maintains safety at all times
- Able to lead, motivate, be diplomatic, and build positive rapport with customers
- Able to communicate with technical and non-technical individuals
- Able to work independently and with a team
- Able to work flexible schedule, including evenings and weekends
- Able to bend, stoop and reach
- Able to learn and work with new technology (e.g. handheld data devices)
- Must be able to pass criminal background check and drug screening
- Able to pass physical and obtain DOT Health Card ( Medical Examiner's Certificate )
MINIMUM REQUIREMENTS
- 1 years operating a 26' box truck with air brakes.
- Able to work in very fast-paced environment and hold to deadlines.
- Problem-solver. Able to respond to diverse set of challenges in the field and do whatever it
- takes to meet project deliverables on schedule.
- Ability to communicate effectively with subordinates, peers, superiors and customers
PREFERRED QUALIFICATIONS
- 1 year furniture or appliance delivery or loading and unloading
- 1 year customer service experience
- Experience with Customer Management Systems/Databases
