Customer Solutions Specialist

The Customer Solution Specialist role is a domain expert for geoscience in the civil and environment industry, with a primary focus on supporting the growth opportunities, training, and support of Seequent’s civil and environmental solutions.

This role is all about getting up ‘close and personal’ with users throughout their journey with Seequent from customer’s trialing our software and the pre-purchase stage through to ongoing engagement with experienced users needing support, training, and / or advanced assistance. We want to ensure our customers feel important and are well supported. Being hands-on, task-oriented, and customer-focused, this role is responsible for providing well-rounded technical and sales support with great product knowledge, quick response times, analysis, problem-solving, and solution-finding.

As a Customer Solution Specialist, you will be responsible for providing technical mentoring, support, and direction to your fellow team members, on the industry and Seequent products, as part of a collaborative sales team. You will be building towards advanced level expertise on the workflows facilitated by Leapfrog Works and Central for fast, accurate model building and stakeholder collaboration.

Although based in your local region, you will still be a part of the wider global Expert Services team, who are responsible for ensuring supporting our users in multiple different time zones. This role is part of growing our Civil engineering, environmental geoscience, and geotechnical solutions and an opportunity to be part of an enthusiastic and dynamic team.

Duties and responsibilities

In this role, you will have the opportunity to :

• Share your expert-level product knowledge, workflows, and integrated solutions to new and existing users in the Environmental and Civil sector.
• Work with the sales team (Account Managers and Inside Sales) to further opportunities by providing product demonstrations, understanding the needs and current workflows of the customer, setting trial expectations, and developing specific implementation plans to maximize the rate of success.
• Be the regional technical advocate for Seequent’s Civil and Environmental portfolio, including internal training to our staff members.
• Use the information platforms that Seequent provides to understand the client’s portfolio, the diversity of users and their managers in their organizations.
• Provide remote technical support and be able to work through examples with users.
• Deliver a range of user support interactions, including face to face, web, and / or emails, and managing these to a successful resolution.
• Proactively contact our users by web, face to face to complete a user health check and embed software upgrades.
• Keep our clients' accounts in CRM updated (health check, software upgrades, users’ updates, training, etc., so that anyone who consults the client's information has the latest version of the facts.
• Deliver training sessions on Leapfrog Works, and Central. The number of sessions is 1-2 per month, and most sessions are 3-4 days in length.
• Actively monitor customer satisfaction levels and consistently work to improve outcomes and customer perceptions.
• While not being directly involved in software development, you will be the voice of the customer in Asia Pacific.

Qualifications

Additional Information

Office-based working environment, work from our Toronto or Christchurch Office two or more days per week.

Why you will enjoy working with us..

You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team. Our wider team is geographically diverse and from multi-disciplines, so even though you will be Calgary based you will have the opportunity to work with colleagues from across the globe.

In addition to awesome colleagues and work culture, you can also expect the following benefits :

We aspire to be pioneers of positive change in the way organizations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in.

Facilities – Make use of the onsite gym, Golf Simulator facilities, Indoor Food Trucks, ergonomic standing desks, ping pong tables, and spacious in building café.

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

Financial – Competitive compensation, reviewed regularly, plus the option to join our Employee Stock Purchase Plan and RRSP Match. We also offer generous vacation leave.

Learning – Access to a wealth of training resources through our digital learning platform Degreed, quarterly career conversations with your manager and a culture that believes in promoting from within.

Wellbeing – Health Insurance, fully subsidized subscription to Headspace, work life balance, regular wellness webinars, and 24 / 7 EAP access.

Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of everyone. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!

If this posting gets you excited about joining Seequent please apply now!

For more information about everything Seequent, please visit Seequent.com.

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