Inside Sales Lead

We are seeking a highly organized and proactive Inside Sales Lead to join our fast-paced manufacturing team. This role requires a passion for customer service, cross-functional collaboration, and leadership.

Key Responsibilities:

• Order Entry & Expediting: Serve as the primary point of contact for order entry and expediting, ensuring timely and accurate order processing and fulfillment.
• Cross-Functional Collaboration: Coordinate with internal departments (e.g., Production, Purchasing) and external partners to resolve issues and maintain smooth order flow.
• Process Optimization: Leverage company tools and systems to streamline and improve order management processes.
• Customer Complaint Resolution: Handle customer complaints by identifying root causes and implementing effective solutions to improve customer satisfaction.
• Documentation Compliance: Ensure all required documentation is completed accurately and submitted on time, in line with company guidelines.
• Customer Interaction: Professionally manage customer inquiries related to order status and expediting, providing timely and accurate information.
• Sales Goal Support: Align order entry and expediting efforts with group sales goals and KPIs, contributing to operational efficiency and revenue growth.
• Team Leadership: Hire, train, and supervise order management staff. Maintain current training records and promote ongoing development.
• Performance Management: Conduct annual performance evaluations for team members, identifying opportunities for improvement and career growth.
• ERP System Oversight: Act as the ERP Key User for the Sales team, supporting users and ensuring system functionality.
• Backup Support: Provide coverage for the Inside Sales team as needed to maintain order processing and customer service continuity.
• Forecasting Support: Collaborate with Purchasing to analyze data and forecast order needs, supporting accurate inventory planning.

Additional Responsibilities:

• Quality Assurance: Ensure all work meets customer expectations and complies with industry standards and internal quality systems.
• Accounts Receivable Alerts: Notify A/R Manager of any customer accounts that may present payment concerns.
• Policy Compliance: Adhere to departmental standards, goals, and procedures.
• CRM Management: Maintain accurate and up-to-date customer records in the company CRM system.
• Technology Utilization: Use sales tools and technology to support communication, documentation, and sales tracking.
• Support Quality Initiatives: Participate in ISO 9001 compliance efforts and support ongoing process improvements.