Digital Operations Manager

Description

Hybrid Work Model

Job Summary

Supports the Digital Operations team with managing the SEGA West portfolio of games by overseeing the planning and execution across console and PC platforms – both regionally and globally – including ongoing product life cycle management in accordance with the business road map. Demonstrates expert knowledge of the submission process and procedures for PlayStation, Nintendo, Xbox and Steam. Capable of making submissions as needed to support operations team. Build strong relationships across the team and with other key SEGA stakeholders and cross-functional teams to ensure content is delivered in the most efficient and effective manner. Be highly motivated, driven, and results focused while mentoring and contributing to the ongoing development of the wider team.

Duties And Responsibilities

• Track all key dates for assigned titles and/or studios against business road map
• Manage the collection, organization, and submission of metadata text and assets to First Party through their respective console and PC publishing tools.
• Create schedules specific to each title and platform that align with Brand strategy as defined by the Product Marketing and Comms teams.
• Serve as main contact for Digital Operations in all communication with cross-functional teams regarding schedule, submission status and feedback from First Party.
• Clearly delegate responsibilities to direct reports with follow up to ensure completion and accuracy of product page submissions.
• Effectively communicate and follow-up with all key stakeholders to ensure deadlines are met.
• Supply cross-functional teams with feedback from First Party, and create a clear plan for response, revisions, and resubmissions.
• Meet regularly with key stakeholders across the West to ensure plans and schedules are aligned as defined by overall marketing strategy.
• Represent Operations team during weekly meetings as needed.
• Build relationships and interact regularly with First Party support teams and communicate project plans clearly and effectively.
• Work with external vendors to translate text to all necessary languages, while following proper process of placing purchase orders.
• Provide regular updates to wider teams detailing submission status for all pre-order and launch campaigns.
• Proactively identify potential risk and offer solutions as needed.
• Identify when escalations are required and accurately update upper management.
• Provide mentoring and onboarding as needed to subordinate operations employees, while identifying training and upskilling opportunities.
• Track all key dates for assigned titles and/or studios against business road map
• Educate studios on best practice policy across platforms and work towards best-in-class store pages across all digital storefronts
• Performs other duties as assigned.
• Working in-office is an essential function of this position. This requirement of face-to-face interaction is in place to ensure effective supervision, collaboration, and teamwork. In-office attendance is required for the following reasons:
• For effective supervision of employees and our work product, which includes ensuring all employees have necessary oversight of their work and access to supervisory assistance, which includes meetings to review work product, deadlines, and status.
• To foster communication and collaboration among team members, which includes the following: allowing for spontaneous brainstorming sessions and exchanges of ideas, quick access to team members to enable collaborative problem-solving, and stronger cohesion among co-workers and within teams.
• To enhance the sharing of information necessary to effective job performance and product creation.
• To enhance understanding of our stakeholders’ work and business needs, facilitate a more seamless and organic workflow, and ultimately increase efficiency and successful outcomes.
  

Qualifications

QUALIFICATIONS AND SKILLS:

• Demonstrated history of working efficiently and meticulously within a strict and complex system.
• Ability to multitask and stay organized in a fast, ever-changing environment.
• Hands on experience working within Nintendo’s NCMS, Microsoft Partner Center, PlayStation’s Content Pipeline and Valve’s Steamworks.
• Ability to proactively seek solutions and solve problems, as well as source accurate information from various internal and international departments.
• Experience in upskilling direct reports
• Ability to pivot management style to adjust to changes in business
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office suite.