Customer Account Representative

Job Description

Job Description

Segers Aero Corporation located in Fairhope, AL is seeking a Customer Account Representative to join our Sales team. We offer a competitive benefits package and a 9 / 80 work schedule that includes every other Friday off. Apply today!

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Purpose of Position : To maintain an exceptional relationship with each customer and facilitate communication between the customer and Segers Aero Corporation.

Essential Functions : (must be able to perform these functions, with or without a reasonable accommodation)

• Responsible for fostering and maintaining relationships with customer accounts.
• Acts as the primary point of contact for customers and serves as a liaison between internal teams and customers.
• Monitors customer accounts and proactively identify opportunities to provide additional support.
• Interacts with technical staff to help customers solve complex problems effectively.
• Effectively communicates with customers via email, phone, and in person.
• Reviews and interprets customers' purchase orders, repair orders, and other instructions.
• Generates projects and provides accurate information to shop personnel.
• Responsible for creating and managing sales orders in Aerotrac system.
• Monitors and manages customer orders from inception to completion.
• Generates quotes and estimates in Aerotrac for projects and sales orders.
• Provides customers with accurate cost estimates, status reports, and technical information as required.
• Effectively communicates with members of other departments including Production, Finance, Quality, Logistics, and others as required.
• Plans and coordinates the arrival and departure of customer’s goods.
• Actively engages with continuous improvement education and training and professional / personal development in alignment and uses technology to find ways to streamline and improve work processes.
• Travels meet with customers and to attend industry events.
• Confers with the manager to recommend changes such as equipment utilization, methods, and procedures to increase the efficiency of the department and promote improvement.
• Attends all safety and health training, as required, in a timely manner.
• Works when scheduled and complies with company attendance policy.
• Works overtime as required.
• Observes and practices all safety procedures and personal policies (e g Safety-glasses, ear plugs, face shields etc.)
• Other duties as assigned.

Skills, Knowledge, and Abilities : (these are required to enable the job holder to perform the essential functions of the job)

Marginal Functions : (Duties that are likely to be assigned to this person, unless he / she proves unable to perform them after receiving training and / or accommodations that the company judges appropriate)

Experience and Education Requirements :

Work Conditions :

Works in an office environment and frequently subjected to the plant area with moving machinery and loud noises.

Our competitive benefits package includes :

Segers Aero Corporation is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.