What are the responsibilities and job description for the Shift Supervisor position at Seguin Wash?
Job Description
Job Description
Salary : TBD-Based On Experience
Job Title : Shift Supervisor
Reports To : General Manager
ABOUT US
At Cosmic Express, our Vision is to be a bright star in the communities we serve while providing an Out of This World experience for our Customers and Crew. Our Crew help bring this to life by executing our Mission to take every car to a new orbit of clean through cutting-edge technology and old-fashioned customer service. Our Core Values shine bright each day and guide every aspect of our business :
Culture Driven : We cultivate a culture of respect, reward, and recognition for our Crew, maintaining sky-high standards while ensuring fun is part of the journey.
Customer Focused : We pride ourselves in providing stellar service and value, leaving every Customer feeling over-the-moon.
Car Wash Quality Obsessed : We ensure cars get clean at warp speed with state-of-the-art technology, meticulously clean facilities, and a universe of free amenities.
Community Dedicated : We partner with local schools and organizations for sponsorships, fundraising, and volunteer events. We also prioritize eco-friendly practices by using sustainable chemicals and innovative water reclamation systems, minimizing our impact on the planet.
ABOUT THE JOB
Shift Supervisors play a critical role in bringing our Vision and Mission to life. Here are some of the things that you will do each day :
Lead a shift as the Manager on Duty (MOD) through active engagement with Customers and Crew while consistently exhibiting our Core Values.
Model and uphold our service standards within each zone, support and fill-in throughout the Site as needed, and ensure that we deliver an Out of This World experience for each Customer.
Train, observe, and coach Crew throughout the Site to ensure processes, routines, and standards are being followed while leading by example in each zone. Work alongside Crew to identify and remove bottlenecks while adjusting zone presence and deployment as needed.
Maintain a consistent focus on Site standards throughout the shift by ensuring all equipment is working properly, cleanliness standards are being maintained, and that opportunities are quickly identified and addressed. Communicate any unresolved issues to Site management.
Positively influence results throughout the shift and make adjustments as needed based on the days trends and projections. Report information to Site management and headquarters as required.
Execute all opening and closing procedures and responsibilities in a timely manner to ensure each shift is setup for success.
ABOUT THE PERKS
Working with us is a blast! We offer several perks for our Crew, including :
A Fun Work Environment
Competitive Hourly Pay
Monthly Bonus Program
NO LATE NIGHTS!
Advancement Opportunities
FREE Car Washes
ABOUT YOU
Above all, were looking for friendly and enthusiastic leaders with great communication skills who enjoy providing stellar customer service and have a history of successfully leading and inspiring a Team we will teach you everything else you need to know!
Working at a car wash also means that youll have to be comfortable with :
Getting your hands dirty
A high probability of getting wet
Working outdoors in varying weather conditions including heat and cold
Being on your feet for extended periods of time while remaining active and engaged
Lifting heavy objects (up to 25 lbs.) unassisted
Working in a loud and fast-paced environment
NOTE : This job description is not intended to be all-inclusive. Crew may perform other related duties as required to meet the ongoing needs of the organization.