What are the responsibilities and job description for the Application Analyst position at Segway?
Job Summary:
Identifying business requirements and mapping them to Segway. Work closely with the user/HQ team to support business growth.
Essential Job Responsibilities:
- Serve as the main resource for the CRM Management Project, overseeing the design, implementation, and ongoing management of Dynamics D365 CRM.
- Collaborate with cross-functional teams and end-users to assess business needs, identify areas for CRM improvement, and develop effective CRM workflows.
- Manage the setup, configuration, and customization of Dynamics D365 to support specific business processes, ensuring alignment with organizational goals.
- Provide comprehensive training to users on Dynamics D365, covering system access, data entry standards, and reporting functionalities to maximize user adoption and efficiency.
- Work with IT and other stakeholders to plan and execute CRM system upgrades, integrations, and enhancements, staying current with Dynamics D365 updates and best practices.
- Serves as communications liaison within IT and between IT and the business for releases, outages, and critical business-impacting situations ensuring that communications are timely, accurate, and relevant.
- Other duties as assigned.
Required Qualifications:
- Bachelor’s degree in computer science, Business, Information Systems, or a related field.
- 3–5 years experience in consumer electronics, retail, e-commerce, and bike industry as an application analyst.
- In-depth knowledge of Dynamics D365 functionality (Sales and Customer Services), configuration, and customization.
- Familiarity with PowerApps and Power Automate.
- Strong understanding of CRM best practices, data governance, and process standardization.
- Must have a strong understanding of sales, logistics, accounting, service, or e-commerce business knowledge and solution design experience.
- Ability to multitask and manage priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
- Team-oriented, personable, and self-motivated with a passion for delivering exceptional results.
