What are the responsibilities and job description for the Customer Service Representative - E-Bike Division position at Segway?
Segway E-Bike Division is seeking a full-time Customer Service Representative to assist our sales and technical after-sales service teams with customer assistance and communications. This position reports directly to the US Sales Operations Director. This role will interface daily with the Inside Sales Manager, sales reps, dealers, consumers, tech and warranty departments, and other coworkers in the USA as an integral function of our business operations. The candidate needs to be highly focused, detail-oriented, timely, motivated, and customer-centric.
Location : Plano, TX USA, not a remote position
RESPONSIBILITIES :
Support inbound inquiries from dealers and consumers through Segway’s various systems :
- Customer ticketing and chat communications
- Direct phone line
- Segway E-Bike website
- Segway E-bike B2B
- Segway Dealer APP
Liaise between sales team, finance, warehouse, tech, and warranty team for items to be passed on and handled by these departments
Provide knowledgeable and insightful answers to highlight what makes the brand and product line unique to encourage product sales.
Skills :
Job Requirements :
