What are the responsibilities and job description for the Fulfillment Specialist position at Segway?
Position Overview:
The order fulfillment specialist is responsible for engaging with prospects, leads, and existing customers to build and grow sales. This role includes outbound calls, logistics tracking, and managing current client accounts to expand business opportunities. The position is 100% onsite, requiring attendance in office and warehouse meetings as needed.
Key Responsibilities:
- The Target of the Position: Completes work assignments promptly; uses time efficiently and productively in support of CSD goals for on-time deliveries
- Maintain Customer Request: Follow up with customers’ work orders, manage ongoing material shipments, and identify availability of inventory.
- Interdepartmental Coordination: Work closely with all necessary departments to ensure efficient sales processing and customer satisfaction.
- Problem-Solving: Serve as a liaison between customers (B2C) and branches (B2B) to address issues and satisfy customer needs.
- Order Fulfillment: Handling Outbound order transfers, tracking customer shipments, communicating expected delivery dates, and managing stock-outs.
- Communication: Engage with decision-makers and help improve communication templates and the customer service department.
Qualifications:
- 2-5 years of experience working with logistics, warehouse fulfillment
- Strong attention to detail and accuracy in order fulfillment.
- Knowledge of inventory management systems is a plus.
- Proficient in SAP ERP, WMP, and the Microsoft Office suite.
- Excellent written and verbal communication skills.
