What are the responsibilities and job description for the Recovery Representative position at SEI Credit Union?
Description:
Responsible for collecting on charged-off loans made by the Credit Union. Provide direct assistance to our Members by working with them to identify the true cause of non-payment in order to provide personalized options. This position requires full knowledge and understanding of Garnishment processes/stages.
Job Functions:
*Work on charged off loans through calls, written and electronic correspondence, and other approved methods.
*Work with members and 3rd parties to set up repayment plans, negotiate settlements, re-establish membership services, and perform account maintenance in order to accurately reflect the approve arrangements.
* Review Charged off loans for possible collection through garnishment processes. Work with management team to refer accounts for litigation review.
* Assist management with miscellaneous projects and reporting including 1099- C Tax form filings, monthly audits.
* Complies with regulatory compliance and assigned training requirements.
Additional Skills:
* Excellent verbal and written communication skills
* Conflict resolution and negotiation skills
* Active listening skills
* Experience with inbound/outbound calls
* Basic skip tracing skills
Pay for Position: Commission percentage tied directly to dollar amount recovered.
Position is flexible and can remote from home for most duties and meet in office for required meetings.
Job Type: Part-time
Expected hours: 10 – 20 per week
Benefits:
- Paid time off
Shift:
- Day shift
- Rotating shift
Work Location: Hybrid remote in Pocatello, ID 83201