Operations Analyst, Institutional Transfer Agency (ITA)

The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Institutional Transfer Agency Team. The Operations Analyst is responsible for assisting the staff with the daily, monthly, and other periodic functions within the Hedge Fund Transfer Agency and Investor Servicing department. You will also assist in investor reporting and follow standards and procedures.

What you will do:

• Engage with internal and external clients, as well as teammates, on the telephone and in person in a professional and accurate manner
• Undertake and process all trades received by telephone or transmission by established cut-off times with 100% accuracy and quality
• Maintain and update shareholder accounts. You will also navigate efficiently throughout the Transfer Agent system
• Ensure that client and investor deliverable requirements are met on a daily, weekly, monthly, quarterly and annual basis
• You will also produce client reports.
• You will work to assist in the resolution of programming and systems issues and requirements with internal and external support organizations
• You will elevate and assist with problem and error resolution on a timely basis (with documentation).
• Follow strict departmental procedures and controls and maintain zero tolerance for error
• Assist with communication within the department, as well as with the investor, client, financial reporting and internal/external audit
• Support various trading products
• We want you to succeed and look for future solutions! Through attending and participating in various IMS and corporate professional development sessions, you will acquire the tools to identify processes across the division and organization. You will have the opportunity to collaborate with a complimentary team and enhance your career

What we must have from you:

• BA / BS in Business, Accounting, Finance, Economics, Mathematics or equivalent professional experience. Internship experience preferred. Intermediate skills in Microsoft Excel
• The self-motivation, organization and aim to complete multiple client deliverables in a timely manner without sacrificing excellence or quality
• Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls
• Strong customer service skills as you will be communicating daily with your clients and other service providers

What we would like from you:

• An aim to broaden one's knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments
• Attention-to-detail to ensure that all objectives consistently meet the highest standard of quality and accuracy Collaboration with internal and external stakeholders. As the needs of our clients change, we need to be flexible to change with them
• Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment
• Curiosity, critical thinking and attention to detail: Whether it's to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information.

SEI's competitive advantage:

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a comprehensive care for your physical and mental well-being, strong retirement plan, tuition reimbursement, hybrid working environment, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401k match, tuition reimbursement, commuter benefits, 11 paid holidays/year, 16 days paid time off/year pro-rated, paid parental leave, discounted stock purchase plan, and investment options.

We are a technology and asset management company delivering on our promise of building brave futures for our clients, our communities, and ourselves. Come build your brave future at SEI.

SEI is an Equal Opportunity Employer and so much more...

After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our Oaks, PA office encompasses an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we are (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.

SEI is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

SEI's competitive advantage: