Customer Care Associate

Seiler Instrument & Mfg. Co., Inc., is seeking a high-energy and motivated Customer Service Representative in our Geospatial Division. The position is based at our new Iowa office. This position is responsible for communications from the customer to the appropriate party.

Perks and Benefits: 

• Medical, Vision, and Dental health plans
• Parental and Bonding Leave
• PTO
• 401(k) Matching
• Tuition Reimbursement

Here at Seiler we are committed to not only manufacturing and selling the highest quality systems and utilizing modern techniques, but we are also committed to our employees’ well-being and happiness. In addition to the perks above we also offer:

• 9 annual paid holidays
• 1-2 free company events every summer
• Employee Assistance Program (EAP)
• Flexibility in start/stop time for most positions
• Profit Sharing and More!

Responsibilities include:

·         Assisting with daily sales transactions including coordinating/documenting fulfillment of inside/outside sales.   

·         Conducting customer service activities such as responding to customer inquiries, passing sales leads to appropriate sales reps, and following up on customer requests.  Customer service will be provided by telephone communications, email and other computer communications and written documents as well as greeting and providing service to walk in customers.

·         Handling inventory transactions including stocking, storage, documentation, and monitoring on-hand count accuracy.

·         Gathering items for distribution, processing materials per sales order requirements, packaging, shipping, and receiving business items and inventory.

·         Administrative duties which include generating customer orders within our CRM system.

·         Assisting with configuring, charging and minor assembly of surveying products pre-sale.

Requirements:

·         High school diploma or GED required

·         Previous knowledge or experience in the survey and/or construction industry is a plus.

·         Experience in data entry and general administration is preferred

·         Candidates for this position must have working knowledge of Microsoft Excel, Word, and Outlook Basic computer proficiency (Word, Excel, etc.)

·         Must be comfortable with other computer systems including the internet and database programs

      Candidates must be familiar with phone systems and should have a confident and consistent approach to customer contact. 

·         Detail oriented and possess excellent customer service, organizational and communication skills.  Good near vision is required

·         Must be able to lift and move 50 lbs, with or without assistance

For more information on Seiler Instrument and view important disclosures regarding EEO and how to request an accommodation in applying for this position please visit our website: http://www.seilerinst.com/our-company/careers/