Program Manager, Family Child Care Pathways

*Please note: This specific role is grant funded through the end of the calendar year and a plan for funding through 2026. We are also currently searching for funding to make it a permanent role.

Also, this person must be based in the Massachusetts area.

ORGANIZATION OVERVIEW

An increasing number of Americans – most of whom are women and people of color – are employed in service sector jobs that are marked by low wages, no health care, job insecurity, and lack of training and career advancement opportunities. The SEIU Education & Support Fund tackles these issues by designing and facilitating worker-centered, relationship-based, and accessible education, training and workforce development programs.  We serve as a strategic partner to the Service Employees International Union (SEIU), and collaborate with other unions, nonprofit organizations, government agencies, and employers to help workers access good jobs and spark positive social change. Throughout our work, we promote a culture of empowerment that honors experience, culture, diversity, and inclusion. 

POSITION SUMMARY

We are seeking an MA-based Program Manager with a broad set of relational,  program development, and project management skills to manage key components of our work to support family child care (FCC) educators with professional development, peer mentorship, and peer networks.  This position will interface both with family child care educators, union staff, as well as with external project partners, stakeholders, and funders.

Through a contract with the MA Dept. of Early Education and Care, we will work to implement a supportive program for those entering the profession of family child care, or home-based child care, particularly in the southeastern region of Massachusetts.  We will recruit and support the licensing process of prospective educators, as well as provide training and services to support their successful professionalization and ability to remain in the field of family child care.  The programming goals include:

• Supporting interested individuals through a readiness and licensing process.
• Delivering training to new FCC educators that support their skill development in early education and business administration. 
• Delivering training to newly licensed or early career FCC educators that support their continued professional development.
• Training and employing experienced FCC educators as peer mentors that will be paired with prospective and new FCC educators.  

This is a full-time position working as part of a small but mighty team of smart and empathetic self-starters who value you for your "Sí, se puede" attitude, your commitment to justice and equity, and your strong ambassadorship of relationship-based professional development for family child care providers in Massachusetts.

KEY ROLES AND RESPONSIBILITIES 

Licensing Support

• Manage all aspects of program enrollment including conducting informational sessions to recruit program participants, collecting and evaluating applications, managing details of enrollment.

Training and Professional Development

• Collaborate with ESF staff and contracted trainers to schedule and deliver training. 
• Provide exceptional customer service to participants and stakeholders through in-person, phone, and virtual interactions.
• Ensure collection of relevant data related to outreach outcomes, training participation, and participant experience in trainings.
• Manage trainer relationships. 

Peer Mentorship

• Collaborate with ESF staff and stakeholders to deliver all aspects of peer mentorship training, including scheduling, recruitment, distribution of materials, and providing logistical support to trainers.  
• Manage pairing of mentors with mentees and coordinate a monthly professional learning community of mentors.
• Collect quantitative and qualitative data to support program evaluation and continuous quality improvement of programming.  
• Provide exceptional customer service and communication to mentors, mentees, and partners. 

KNOWLEDGE/SKILLS/ABILITIES

• Is committed to a worker-centered, empowerment-based approach to training
• Is able to work some evenings and weekends and travel within the state
• Is flexible, comfortable working independently and is a sophisticated collaborator
• Exceptional judgment, interpersonal, and communications skills and ability to manage up, down, and laterally; demonstrates flexibility, creativity, humility, and patience.
• Has excellent organization and communication skills; demonstrated initiative, flexibility, creativity, humility, and empathy
• Digitally fluent and comfortable using technology tools including Google Suite, Salesforce, SurveyMonkey, MailChimp, Trello, and Slack in a professional environment. 
• Ability to work independently and be a self-starter as well as a collaborator in a dynamic team environment; can balance inclusive processes while driving toward deadlines.
• Is able to flex hours to support staff across multiple time zones as needed (generally with notice).
• Ability to travel occasionally to Rhode Island, Massachusetts, and California.
• Experience working with diverse communities, including low-income women of color
• Experience in serving ESL populations and workers in isolated professions and those who have traditionally been excluded from pathways to advancement
• Has exceptional judgment, interpersonal skills, and a desire to develop and grow a talented team

EXPERIENCE/QUALIFICATIONS

• Bilingual Spanish/English or Portuguese/English required.
• Five to seven years of increasing responsibility in a non-profit management role 
• Proven ability to manage complex projects with multiple stakeholders, innovate new methods/practices, brainstorm solutions to improve outcomes, and appropriately scale projects up or down.
• Experience supervising staff and motivating team members by setting clear expectations and enforcing accountability

PREFERRED QUALIFICATION

• Experience working within workforce development, early childhood education, labor, or related sectors

BENEFITS

We understand the importance of offering our employees strong support and benefits. That's why we provide 100% employer-paid medical, dental, and vision plans for you and your eligible dependents, ensuring that your health and well-being are prioritized. Our defined benefit pension plan is designed to help you secure a comfortable retirement.

In your first two years with us, you'll accrue four weeks of vacation, and after that, you'll accrue five weeks to recharge and spend time with loved ones. We also recognize the value of work-life balance, so we offer paid holidays, 13 days of sick leave, six personal days, and two floating holidays.

To support you in your role, we provide an initial and annual home office stipend and a biweekly cell phone stipend, or you can choose to have a company-sponsored cell phone. 

COMPENSATION

At the Education and Support Fund (ESF), we understand how crucial it is to create a compensation and benefits system that not only attracts but also retains a diverse and talented team. We are committed to ensuring that our compensation practices reflect our values and the unique experiences of each employee. Our philosophy focuses on the following important principles:

1. **Honoring Our Culture**: We believe that every individual's lived experiences and professional journeys are invaluable. Our compensation framework aims to acknowledge and celebrate this diversity, as it enriches our organization and strengthens our community.

2. **Innovative**: We strive to be forward-thinking in our approach. By embracing an inclusive design process, we are dedicated to crafting a compensation program that is not only fair but also transformative, promoting a culture of growth and opportunity for everyone at ESF.

3. **Worker-Centered**: Your voice matters to us. We are committed to listening to the needs, experiences, and perspectives of our staff as we develop our Compensation Framework. We want to ensure that all factors are thoughtfully considered to create a supportive and equitable environment.

At ESF, we are committed to fairness, consistency, and transparency in our compensation practices. The salary for this role is predetermined based on standardized geographical cost of labor data in Massachusetts and the candidate's primary place of residence. The selected candidate will receive one of the following salaries: $67,693, $75,816, or $83,262, depending on their location.

Salaries are assigned by matching the candidate’s current location to our cost-of-labor chart and cannot be negotiated. We understand that compensation is an important factor in your decision-making and encourage candidates to review and ask questions about our benefits information to get a better understanding of our total compensation package. 

EQUAL OPPORTUNITY EMPLOYER 

SEIU Education and Support Fund follows the spirit and intent of all federal, state and local employment law and is committed to equal opportunity in all aspects of employment. In alignment with our mission, we recognize the importance of our staff reflecting the communities our work aims to benefit as well as the desirability of increasing employment opportunities for people from historically marginalized groups. We encourage and seek applicants from people of color, women, members of the LGBTQ communities, bilingual and bicultural individuals, and people with disabilities.We offer competitive wages and top-notch benefits, including 100 percent employer paid medical, dental, and vision plans for the employee and eligible dependents; a defined benefit pension plan for retirement; paid holidays, sick leave, and personal days; and 4 weeks of vacation. We are a hybrid organization with co-located and remote staff. We provide a home office stipend for employees who telework, and cell phone stipend (or company sponsored cell phone) for all employees.

Salary : $67,693 - $83,262