Training Program Manager, Small Business Support

ORGANIZATION OVERVIEW 

An increasing number of Americans – most of whom are women and people of color – are employed in service sector jobs that are marked by low wages, no health care, job insecurity, and lack of training and career advancement opportunities. The SEIU Education & Support Fund tackles these issues by designing and facilitating worker-centered, relationship-based, and accessible education, training, and workforce development programs. We serve as a strategic partner to the Service Employees International Union (SEIU) and collaborate with other unions, nonprofit organizations, government agencies, and employers to help workers access good jobs and spark positive social change. Throughout our work, we promote a culture of empowerment that honors experience, culture, diversity, and inclusion. 

PROGRAM OVERVIEW 

Child Care Providers United (CCPU) Training Fund is a coalition of organizations united by a shared vision for lifting up the leadership of family child care providers in California, the majority of whom are women of color and immigrants. Family child care providers, who run child care businesses out of their homes, represent an essential workforce in California and are drivers of economic regeneration and community health. Our providers work with the state to provide subsidized care services for our most underserved families and have a unique role in leveling the playing field, ensuring that all children, regardless of income, have access to quality care and education. Our early childhood educators create the foundation for well-being and academic success for children across the state, positively shaping our next generation. All staff members are employees of SEIU Education & Support Fund (ESF). Our CCPU Training Fund team members are remotely dispersed across the state of California. 

POSITION SUMMARY 

ESF is excited to welcome a Training Program Manager, Small Business Support for the CCPU California Training & Professional Development Program. The Training Program Manager, Small Business Support will lead all aspects of training delivery for our California Early Childhood Education Business Development program; including the development, planning, and facilitation of all related training and professional development opportunities. The Training Program Manager, Small Business Support position is critical to the overall CCPU Training Fund team, will directly supervise program staff, and will coordinate effectively with other managers on the CCPU Training Fund team.   

The ideal candidate will be passionate about ESF’s mission, have experience managing multiple projects, be a self-starter, and prioritize a participatory process for educational engagement and program development. This person will report to the Assistant Director of Training & Professional Development Programs for the CCPU Training Fund. They must be values aligned, deeply committed to racial justice and ensuring that the family child care workforce, largely women of color, are supported in reaching their professional development goals. 

KEY ROLES AND RESPONSIBILITIES 

Project Management & Program Delivery

• Lead “Small Business” Training Program delivery; design programmatic work plan and fine-tune based on evaluation feedback, the priorities of family child care providers and CCPU Union partners

• Collaborate with Assistant Director of Training & Professional Development Programs, CCPU Training fund team members, and CCPU California to ensure seamless, start-to-finish project management and implementation of all Business Development training   
• Ensure best practices for participatory adult education and accessibility across various platforms, for all Business Development training
• Spearhead equitable application and selection process for Family Child Care providers interested in engaging in our programs as participants or facilitators, including the creation and facilitation of information sessions for prospective participants
• In addition to oversight of existing curricula (including the All Our Kin intensive) develop, and/or research and identify, additional curricula that support Family Child Care providers to sustain and strengthen their businesses, across a variety of platforms
• Oversee all services completed by outside contractors in relation to Business Development Trainings, including, but not limited to: translation and interpretation services, and contracted facilitators
• Manage and maintain the salesforce database to track program participation
• Collaborate with other CCPU Training Fund Managers and Directors to identify opportunities for peer mentorship across small business training programs
• Coordinate and participate in program schedule to provide technical support for pre and post-training sessions
• Support language justice  via interpretation and translation 

Staff Management

• Supervise training coordinators by offering guidance, clearing roadblocks, and helping to prioritize initiatives; lead direct reports in annual goal-setting, work planning, and performance reviews

• Work with CCPU Training Fund Managers and Directors to organize individual and team professional development opportunities to deepen skills in relevant areas, including but not limited to: popular education, adult education, early childhood education, labor education, curriculum development, and project management
• Supervise peer facilitators (part time, temporary employees)

Collaboration and Communication

• In partnership with Assistant Director and Director of Training and Professional Development, and Director of Communications, design and implement a data driven strategy for recruitment and retention of providers in the  program with a focus on underrepresented demographics
• Partner with Director of Monitoring, Learning, and Evaluation to ensure programmatic outcomes are aligned with Child Care Theory of Change, and adequate impact data is collected and disseminated
• Engage in partnership with program administration and operations teams around processing w9s, stipend payments, and peer employee onboarding and compensation 
• Partner with Director of Training and Assistant Director of Training on fiscal year budgetary planning and monitoring, along with assisting with the invoice approval process

Other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES 

• Is committed to a worker-centered, empowerment-based approach to training
• Is able to work some evenings and weekends and travel within the state frequently
• Is flexible, comfortable both  working independently and on teams
• Is a sophisticated collaborator, able to manage communication and projects, simultaneously, across a number of internal and external teams and departments
• Exceptional judgment, interpersonal, and communications skills and ability to manage up, down, and laterally; demonstrates flexibility, creativity, humility, and patience.
• Has excellent organization and communication skills; demonstrated initiative, flexibility, creativity, humility, and empathy
• Digitally fluent and comfortable using technology tools including: Google Suite, Salesforce, Campaign Monitor, ASANA,  and Slack in a professional environment. 
• Ability to work independently and be a self-starter as well as a collaborator in a dynamic team environment; can balance inclusive processes while driving toward deadlines.
• Is able to flex hours to support staff across multiple time zones as needed (generally with notice).
• Experience working with diverse communities, including low-income women of color
• Experience in serving ESL populations and workers in isolated professions and those who have traditionally been excluded from pathways to advancement
• Has exceptional judgment, interpersonal skills, and a desire to develop and grow a talented team

EDUCATION AND EXPERIENCE: 

There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. That said, we are most likely to be interested in your candidacy if you can demonstrate the following: 

• Demonstrated ability in direct communication and working democratically with multiple stakeholders and audiences
• Demonstrated ability to manage multiple projects and partners concurrently
• Demonstrated track record of advancing racial justice, equity and inclusion
• 5 years of experience in program management and coordination

PREFERRED QUALIFICATIONS 

• Bilingual, especially in English and Spanish, Somali, Arabic, Chinese, or Farsi 
• Experience working in CA ECE settings- specifically navigating initial FCC licensure, and/or working with license exempt providers

BENEFITS 

We understand the importance of offering our employees strong support and benefits. That's why we provide 100% employer-paid medical, dental, and vision plans for you and your eligible dependents, ensuring that your health and well-being are prioritized. Our defined benefit pension plan is designed to help you secure a comfortable retirement.

In your first two years with us, you'll accrue four weeks of vacation, and after that, you'll accrue five weeks to recharge and spend time with loved ones. We also recognize the value of work-life balance, so we offer paid holidays, 13 days of sick leave, six personal days, and two floating holidays.

To support you in your role, we provide an initial and annual home office stipend and a biweekly cell phone stipend, or you can choose to have a company-sponsored cell phone. 

COMPENSATION

At the Education and Support Fund (ESF), we understand how crucial it is to create a compensation and benefits system that not only attracts but also retains a diverse and talented team. We are committed to ensuring that our compensation practices reflect our values and the unique experiences of each employee. Our philosophy focuses on the following important principles:

**Honoring Our Culture**: We believe that every individual's lived experiences and professional journeys are invaluable. Our compensation framework aims to acknowledge and celebrate this diversity, as it enriches our organization and strengthens our community.

**Innovative**: We strive to be forward-thinking in our approach. By embracing an inclusive design process, we are dedicated to crafting a compensation program that is not only fair but also transformative, promoting a culture of growth and opportunity for everyone at ESF.

**Worker-Centered**: Your voice matters to us. We are committed to listening to the needs, experiences, and perspectives of our staff as we develop our Compensation Framework. We want to ensure that all factors are thoughtfully considered to create a supportive and equitable environment.

In our pursuit of fairness and consistency, ESF has chosen to establish clearly defined salary ranges for all positions. For this role, the salary is set to $75,816 and $83,262, depending on the employee’s primary residence (city and state). 

EQUAL OPPORTUNITY EMPLOYER 

SEIU Education and Support Fund follows the spirit and intent of all federal, state and local employment law and is committed to equal opportunity in all aspects of employment. In alignment with our mission, we recognize the importance of our staff reflecting the communities our work aims to benefit as well as the desirability of increasing employment opportunities for people from historically marginalized groups. We encourage and seek applicants from people of color, women, members of the LGBTQ communities, bilingual and bicultural individuals, and people with disabilities.

Salary : $75,816 - $83,262