What are the responsibilities and job description for the Member Resource Center Representative - Bilingual position at SEIU Local 1?
SEIU Local 1 has been on the cutting edge of building the power of low-wage workers in service industries and fighting for economic, racial, immigrant and environmental justice. We are now hiring a Bilingual Member Resource Center Representative to work in our Chicago Office.
Duties and Responsibilities:
• Manage member inquiries by providing information and advice, or by referring the inquiry to the appropriate personnel.
• Managing large amounts of inbound and outbound calls in the MRC
• Documenting calls and update existing member profiles.
• Manage and resolve disputes using local computer database.
• Following communication “scripts” when doing voice authorizations
• Problem-solve for members in response to pay issue inquiries.
• Provide contract language interpretation and analysis.
• Advise members of their workplace rights over the phone, in person or in writing.
• Provide strike support, including organizing community support, helping pressure employers, arranging back-to-work assignments, and research.
• Participating in relevant training and professional development activities.
• Contributing to a collaborative team effort to meet MRC objectives.
• Other duties as assigned.
Job Qualifications:
• Bachelor’s degree in Industrial Relations, HR, Economics or experience in the labor movement or related field.
• Ability to efficiently work with a high level of autonomy and manage his/her call terminal.
• Ability to act independently and organize their time with minimum supervision.
• Call Center experience in a high call volume environment.
• Keen on listening skills to identify key facts during calls and tactfully give advice.
• Maintain productive working relations with the members and other staff.
• Fluency in Spanish is required.
• Ability to multitask in a high pressure, fast-paced environment, set priorities, stress tolerance and manage time effectively.
Salary and Benefits:
• The salary is competitive based on Staff Union Contract.
• Full benefits package includes employer-paid health insurance, a pension plan, paid vacation, and other benefits.
Duties and Responsibilities:
• Manage member inquiries by providing information and advice, or by referring the inquiry to the appropriate personnel.
• Managing large amounts of inbound and outbound calls in the MRC
• Documenting calls and update existing member profiles.
• Manage and resolve disputes using local computer database.
• Following communication “scripts” when doing voice authorizations
• Problem-solve for members in response to pay issue inquiries.
• Provide contract language interpretation and analysis.
• Advise members of their workplace rights over the phone, in person or in writing.
• Provide strike support, including organizing community support, helping pressure employers, arranging back-to-work assignments, and research.
• Participating in relevant training and professional development activities.
• Contributing to a collaborative team effort to meet MRC objectives.
• Other duties as assigned.
Job Qualifications:
• Bachelor’s degree in Industrial Relations, HR, Economics or experience in the labor movement or related field.
• Ability to efficiently work with a high level of autonomy and manage his/her call terminal.
• Ability to act independently and organize their time with minimum supervision.
• Call Center experience in a high call volume environment.
• Keen on listening skills to identify key facts during calls and tactfully give advice.
• Maintain productive working relations with the members and other staff.
• Fluency in Spanish is required.
• Ability to multitask in a high pressure, fast-paced environment, set priorities, stress tolerance and manage time effectively.
Salary and Benefits:
• The salary is competitive based on Staff Union Contract.
• Full benefits package includes employer-paid health insurance, a pension plan, paid vacation, and other benefits.
