Membership Specialist

SEIU Local 1021 was founded in 2007 when ten local unions came together in Northern California to form one larger, more powerful union. Together our members are building a true 21st century union fighting to empower our members and improve our society. We are 54,000 strong - organizing and representing public service workers in cities, counties, courts, schools, private non-profits, special districts, public health care, nursing and higher education. We are looking for energetic, hard-working staff who are committed to real change, who believe in the value of work and the value of public services and who want to be part of the team that wins for workers, their families and their communities.

Location: Oakland, CA

Summary: This position will report to the Membership Team Supervisor, and along with a team, supports the membership of SEIU Local 1021 members in Northern California. Working under the direction of the Membership Team Supervisor, the position is responsible for financial and administrative work in support of dues processing and contract administration, including telephone contact with union members, production of written materials, data entry, uploading data, and performing preliminary data analysis.

HIGH LEVEL DATA ANALYSIS

§ Maximize revenue by identifying and resolving inconsistencies in membership status and dues/fees deduction. Work closely with supervisor in resolving

§ Utilizing research, organizational and analytical skills, execute data mining projects and creates reports to make financial and/or operational recommendations by tracking membership statistics. Present this key decision-making data, forecasting and trends to the supervisor

§ Process, analyze and audit employer-provided data and union records; determine variances; act to document, reconcile and resolve variances per Union policies and procedures

§ Extract membership data from UnionWare; analyzing the information and build custom reports in Microsoft Excel, using the exported information for various uses to increase union density and meet other organizational objectives

§ Identify and propose solutions to automate the data collection and payment processing

§ Participate in problem solving to identify systemic (organizational, processes, and systems) problems/issues, and define and present solutions

Essential Responsibilities: This position’s essential responsibility is providing membership support by collecting and maintaining accurate membership data, interacting with employers for the collection of member dues, process applications, and correspond with members and staff. The Membership Specialist duties listed below are representative of the position:

§ Monitor the accounting and processing of membership dues revenue, voluntary political contributions, and other monies; quickly processing new membership and COPE applications to reduce exposure to liabilities under DOL rules and record-keeping requirements

§ Compile, maintain and update membership application records, revocations, terminations, dues deductions, adjustments and various other types of information online and maintain applicable hard copy information

· Maintain and update all membership data in the Local’s membership database (UnionWare). Routinely get updated bargaining unit lists from jurisdictions and update the membership database accordingly. Comparing the data against membership information in the database and following-up for non-paying members

· Processes memberships and reconciles selected chapter accounts as required; responds to inquiries and problems related to the collection and accounting of membership data from chapters

· Coordinates and organizes the flow of membership data between chapters and field offices

· Maintain communication with employers and members as it relates to dues deductions, deletions, additions or problems

· Maintain contract compliance and post dues for assigned jurisdictions for deposits. Monthly dues processing must be completed accurately and in accordance with department policies and procedures

Minimum Qualifications and Special Skills:

§ Bachelor’s degree or high school diploma with a minimum of three years’ experience in an office-based clerical setting

§ High Data Analyis

§ Database or CRM Experience

§ Clear and diplomatic writing and oral communication skills

§ Proficient in Microsoft Excel and Microsoft Office Suite

§ Computer literacy required, and working knowledge of a database

§ Accurate typing skills over 45 words a minute

§ Strong interpersonal and communication skills, capable of interacting professionally, both verbally and in writing

§ Ability to work well in sensitive situations in person or on the telephone

§ Strong analytical and judgment skills

§ Solid organization skills, with an ability to stay focused and prioritize work assignments

§ Excellent attention to detail

§ Background as a public employee or with labor unions desirable

§ Fluency in a second language preferred, but not required

§ Applicants must successfully complete a clerical skills assessment test

Core Competencies: The following competencies have been identified as critical for success in the role and will be referred to during the selection process.

· Commitment to helping our members’ current and future needs. Provides prompt and courteous service

· Shares expertise and important or relevant information with team members

· Conveys information and ideas to individuals and groups through a variety of communication methods

· Continually seeks to improve work processes. Demonstrates the ability to use systems and technology to improve ways of working

· Strives for excellence and efficiency

· Ability to adjust priorities. Approaches change positively and adjusts behaviors

REQUIREMENT: Proof of full vaccination is required for this position.

SALARY AND BENEFITS: $30.8976 -$41.4002. Excellent benefits after meeting minimum length of assignment requirement.

This position is represented by the Office and Professional Employees International Union (OPEIU), Local 29.

TO APPLY: E-mail a cover letter, detailed resume and the name and phone number of three references to jobs@seiu1021.org. Please indicate in your letter of interest you are applying for the Membership Specialist position.

------------------------------- AFFIRMATIVE ACTION EMPLOYER ---------------------

SEIU Local 1021 is an affirmative action employer and encourages applications from all qualified candidates regardless of race, ethnicity, age, sex, sexual orientation, marital status, religion, or disability. Local 1021 works to ensure fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment.

Job Type: Full-time

Pay: $31.97 - $42.84 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Oakland, CA 94612 (Required)

Ability to Relocate:

• Oakland, CA 94612: Relocate before starting work (Required)

Work Location: In person

Salary : $31 - $41