What are the responsibilities and job description for the Facilities Services Account Manager position at SEJ Services, LLC?
Facilities Services Account Manager
SEJ Services is seeking an Facility Services Account Manager to join the team in Knoxville, TN area. The successful candidate will oversee all branch operations. The ideal candidate will have service industry management experience, strong attention to detail, and superior managerial skills. The candidate must also have excellent organizational, proactive communication, problem-solving and decision-making skills.
This position is required to maintain the scope of work as contracted by the customer. As such, this position may need to perform physical tasks or fill-in for all laborers who call out of work. This may include bending, lifting, walking, stocking supplies and performing various facilities maintenance tasks depending on the contracted scope of work at your assigned site(s). Operations management experience is REQUIRED.
The position reports to the Branch Manager and offers a competitive compensation and benefits package.
Facility Account Manager Job Summary and Duties :
Accomplishes staff results by communicating job expectations; training, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
- Accomplishes financial objectives by monitoring labor hours and supply inventories.
- Conducts facility walkthroughs to inspect the quality of work and safety compliance. All issues will be discussed with the janitorial crew and managed through the online work order system.
- Meets with customers to discuss issues and foster a positive relationship by having a strong customer service mentality.
- Responds to ALL calls for assigned accounts at all times (this includes nights and weekends if necessary).
- Maintains quality service by enforcing quality and customer service standards; being proactive in identifying and preventing potential problems; recommending operational improvements.
- Assist with all hiring, training, coaching, and counseling of employees and provide timely feedback to improve efficiency and effectiveness
- Oversee the training and development of branch staff; helping staff take responsibility for and have autonomy in decision-making and creative problem-solving
- Overseeing roughly 30 locations
- PM hours
- Compensation and Benefits :
Salary : $55,000 depending on experience. Experience in the janitorial industry is not required but a major plus.
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SEJ Services, LLC is a privately owned commercial janitorial facility services company operating in multiple states throughout the Southeast. Recognized as one of the nation's Top Workplaces in 2022 & 2024! We provide services for offices, hospitals, industrial, manufacturing, education facilities and places of worship on a daily basis. Please visit our website for more information about our company and our management team.
Eligible employees working 30 hrs or more per week :
Salary : $55,000
