International Operations Coordinator, Import

POSITION OVERVIEW:

The International Ops Coordinator coordinates all activities associated with International Operations (Import, Export, Ocean, Air Shipments). Performs all duties in such a way as to promote internal customer satisfaction, while maintaining the high standards set forth by SEKO.

KEY ACCOUNTABILITIES INCLUDE:

• Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and internationally and obtain Proof of Deliveries (POD) on all orders.
• Produce all necessary documents, bills of lading, etc.
• Answer phones, book, and work with all shipments with carriers. Provide excellent customer service and communication with our customers and vendors.
• Research and respond to any agent requests. Work with vendor-specific websites to set up and track shipments.
• Determine routings for overseas and origins if required.
• Negotiate rates with carriers, vendors, and agents. Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers.
• Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.
• Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately.
• Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.
• Communicate pending work and/or unresolved problems to shift personnel and the operations manager.
• Accurately manage and maintain departmental administrative tasks such as accounting, reporting and recordkeeping in accordance with internal policies and state and federal regulations.
• Enter pickups and route freight, then file documents after completion.
• Enter new accounts and/or do maintenance on account files when needed.
• Entering & maintaining customer tariffs in domestic operating system, SEKO RED NA.
• Process cargo manifests, calculate charges, and coordinate all areas of freight release.
• Proactively solicit customer feedback and provide innovative solutions to customer service issues/barriers
• Must be aware of FAA Security program, packaging and crating procedures, and hazardous materials management.
• Comply with SEKO's C-TPAT Security Profile TSA Certified and SEKO's Core Values
• Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
• Other duties as assigned by management.

REQUIREMENTS:

• Excellent customer service and interpersonal skills required with ability to effectively communicate orally and in writing. Must have a positive attitude and be professional.
• Intermediate proficiency in Microsoft Office, internet and web-based applications and job specific software applications. Must have data entry experience.
• Ability to add, subtract, multiply and divide using units of U.S. and/or international currency, weight, volume, and distance measurements. Compute rate, ratio, and percentages.
• Effectively participates in department projects related to assigned area of responsibility.
• Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding.
• Have experience in multimodal logistics with functional knowledge of TSA, C-TPAT and Hazmat
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; Speak effectively before groups of customers or employees of organization
• Write routine reports and correspondence, enter all shipment info into SEKO system

EDUCATION & EXPERIENCE:

Minimum:

• High School Diploma or GED required.
• Minimum four years' freight forwarding experience.
• Must be a self-starter and have excellent organizational skills