What are the responsibilities and job description for the Technical Writer position at Sekon?
SeKON is seeking a Technical Writer to support NIH NIDCD IT Services. The Technical Writer serves as a documentation specialist for the NIDCD computer user community. This individual responds to customers via phone, in person, and through remote support channels. This person follows established procedures to process technical writing and documentation requests for IT services. Follows quality control workflow to ensure proper documentation and quality of documentation requirements.
With over 25 years of experience, SeKON specializes in providing large-scale health IT programs in support of federal government customers including the Centers for Disease Control (CDC), Centers for Medicare and Medicaid (CMS), Defense Health Agency (DHA), and National Institutes of Health (NIH). Our vision is “To be the premier management and technology consulting firm providing solutions that improve quality of life and work”.
RESPONSIBILITIES:
- Develop, write, and maintain comprehensive technical documentation, including system guides, training manuals, standard operating procedures, and project-specific reports.
- Interpret complex technical data, collaborating with project managers, engineers, and subject matter experts to ensure documentation is accurate and user-friendly.
- Structure and organize technical content to ensure ease of understanding for diverse audiences, including technical and non-technical users.
- Manage the documentation lifecycle, ensuring timely updates and revisions as project requirements evolve.
- Coordinate the layout and design of technical documents for publication, ensuring professional presentation and adherence to organizational standards.
- Collaborate with cross-functional teams to gather information and ensure technical documentation aligns with project goals and objectives.
- Conduct technical reviews of documentation to ensure accuracy and compliance with project standards and guidelines.
- Provide feedback and editing support to other team members on technical content.
- Ensure that documentation complies with nondiscrimination requirements and integrates demographic data where relevant.
- Develop and publish reports summarizing the impact of the technical assistance or systems coordination activities, demonstrating how the project supports the goals of the initiative.
- Assist in creating project narratives, outlining community needs, proposed activities.
- Document methodologies and approaches used to assess and meet the goals of the project, including data-driven evaluations and monitoring techniques.
- Collaborate with project teams to create dissemination tools, best practice reports, and evaluation summaries to share lessons learned and promote success across other jurisdictions.
REQUIREMENTS:
- Bachelor’s degree in Technical Writing, English, Communications, or a related field.
- 4 to 7 years of experience in technical writing, preferably in healthcare, public health, or IT sectors.
- Demonstrated experience in developing technical documentation for complex projects.
- Ability to work independently and collaboratively within cross-functional teams.
- Strong attention to detail, with excellent writing, editing, and proofreading skills.
- Familiarity with technical documentation tools and software (e.g., Microsoft Word, Adobe Acrobat, MadCap Flare).
- Experience working with federal or healthcare-related projects is a plus
